Dentrix Ideas

Disable automatic updates

One of the most dangerous time for software to become unstable, crash, and lose data is during a software update. For the past decade, I made sure to apply a software update only during downtime after checking that we have an up-to-date good backup copy. I made heavy use of Defer Update feature. In fact, I wish there was a Defer Update for 1 year option.

Recently, Dentrix appears to start installing updates automatically. This will increase the likelihood of running into problems in the future.

Please provide a way to disable automatic updates. We would like to maintain control over when we update our software.

  • Stefan Saroiu, PhD
  • Dec 8 2021
  • Already exists
  • Jan 24, 2023

    Admin response

    In the Update Manager (auto launched after an update runs or found under Help | About | Check for Updates), one can customize when updates are installed. Please note that Dentrix is committed to improving quality as we push to the future with smaller, more managable updates that create less impact when installed. Here is an article with details If you have further questions, please contact our support department.

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  • Stefan Saroiu, PhD commented
    23 Jan 05:30pm

    Thank you to Admin for posting a response.

    I performed the steps in the Admin Response. They do not work. I do not see a way to disable automatic updates. Instead, the Admind Response lists steps to Defer Updates for a period of time. That is different than what this Idea asked for.

    Please remove the Already exists label to this idea or re-post a response describing how updates can be disable.

    Thank you so much.

  • Stefan Saroiu, PhD commented
    23 Jan 05:28pm

    This idea was marked as "Already exists".

    I do not know of a way to disable automatic updates in Dentrix G7.x. Can you please post instructions on how to do this?

  • Daniel J. Oehler, DMD commented
    20 Jan 09:00pm

    I agree 100%.