Ever since the latest Dentrix update, when you load up the patient's Journal, the "Entries Dated After" is defaulted for 1 year prior. There is an option to change the Date to either <ALL> or to go back to the earliest date (10/29/2007 for a particular patient for example) and then "Save as Default" but when you do, it DOES NOT save as a default date. Because when I load up the patient again, or any patient, it will still go back only 1 year and NOT the 10/29/2007 I previously Saved as Default.
Dentrix disabled the Default view of looking at stored information in the journal older than 1 year, and now it takes multiple steps to retrieve information (broken appointments, previous appointments, notes stored in the journal, etc) plus all the entries become Collapsed until you Expand them again.
Please allow us to instantly see all Journal entries per patient by Enabling "Save as Default" again. Too much information is being hidden by default.