Patient Relationship Management - Communications

Auto text reminders need reprogramed to ensure that families with multiple appointments are aware of all appointments!

We have been 6+ months of using the DentrixHub/Demand force platform. In this time we have noticed a number of “glitches” but for the purpose of this input I’m referring to appointment reminders and auto texts sent out relating to patient appointm...

Created 23 Feb 04:45pm by Guest

Patient Relationship Management - Communications

4 Needs review

11 Vote

new Patient Engage needs to send 1 group text to confirm ALL family member names that day, not just one name

URGENT REQUEST!! The new Patient Engage text confirmations need to be formatted to send 1 text for family appointments and that 1 text needs to list ALL family members that day. For example, mom needs to get one text saying "Reply C to confirm Sal...

Created 21 Feb 03:47pm by Guest

Appointment Reminders

3 Needs review

7 Vote

add multiple names to one text reminder

Since only one text can go out in a 24 hour period, it would be so nice to be able to add multiple family members to one text message. For example, if John Doe and daughter Jane Doe are coming in together, confimable text message would include bot...

Created 5 Jan 03:41pm by Guest

Appointment Reminders

1 Needs review

7 Vote

Include Nonpatients/Inactive Patients in Patient Engage

Send texts/communication to EVERY patient in our schedule, not just "Active" patients. We're having to revamp how we deal with new patients and emergency visits to make sure all of our patients get the proper communication. Marking every patient A...

Created 7 Jun 02:52pm by Candi Fletcher

Appointment Reminders

1 Needs review

6 Vote

Customizable text for Hotlist

As of right now we are unable to customize the text that goes out to patients. This is a big issue in our practice as we have different types of appointments and the message does not send that message across.

Created 22 Mar 06:49pm by Guest

Patient Relationship Management - Communications

0 Needs review

6 Vote

[Patient Engage] We would like New Patients (NP) in the schedule to be told an earlier time for Paperwork.

DentrixHub competitors have a feature that sends a text reminders of upcoming appointments to the patients; it will identify the New Patients (NP-) and they would get a text reminder to arrive 15 minutes prior to their appointment for paperwork.

Created 21 Mar 11:05pm by Kirk DentrixUserfor13years

Appointment Reminders

0 Needs review

6 Vote

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed

This needs to be corrected ASAP!!!!!! I am absolutely flabbergasted that this happening. The old Communications Manager would send 1 text for family multi-appointments. The new Patient Engage sends 1 text per patient so multi-appointments max out ...

Created 16 Feb 07:51pm by Guest

Appointment Reminders

1 Needs review

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Auto text reminders need reprogramed to ensure that families with multiple appointments are aware of all appointments!

Use preferred name for confirmation reminders

Patient Engage Live+ PE mobile= Dentrx Hub + Go to Connect

Patient Engage please eliminate of text limitations

new Patient Engage needs to send 1 group text to confirm ALL family member names that day, not just one name

add multiple names to one text reminder

Include Nonpatients/Inactive Patients in Patient Engage

Customizable text for Hotlist

[Patient Engage] We would like New Patients (NP) in the schedule to be told an earlier time for Paperwork.

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed

Filter by status

Filter by category

Identify yourself with your email address

Auto text reminders need reprogramed to ensure that families with multiple appointments are aware of all appointments!

Use preferred name for confirmation reminders

Patient Engage Live+ PE mobile= Dentrx Hub + Go to Connect

Patient Engage please eliminate of text limitations

new Patient Engage needs to send 1 group text to confirm ALL family member names that day, not just one name

add multiple names to one text reminder

Include Nonpatients/Inactive Patients in Patient Engage

Customizable text for Hotlist

[Patient Engage] We would like New Patients (NP) in the schedule to be told an earlier time for Paperwork.

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed