Dentrix Ideas

Send notifications when known software issues are happening.

Please considering sending out notifications to offices in regards to known software issues (Patient Engage, E-prescribe, etc). I spent 40 minutes on hold to be told there was a known issue with Patient Engage and they are working to resolve with no ETA of resolution. If there is a known issue please update offices using the particular service as a courtesy to your customers. Offices are busy and we don't have time to waste on a known problem that could have been updated via an email.

  • Guest
  • Jun 2 2022
  • Needs review
  • Attach files
  • Guest commented
    14 Aug, 2023 10:48pm

    It's nice to receive emails from that gives us some insight about future scheduled maintenance.