Dentrix Ideas

1 Vote

Dentrix rejected claims with multiple same code quantity (D0230)

Error Message: DentalXChange :This payer does not accept procedure quantity greater than 1 for this procedure, please split into multiple charge lines; Claim/encounter has been forwarded to entity.

Created 22 May 15:19 by Guest

Claims

0 Needs review
1 Vote

Fix the Delta Dental Of MN electronic claims so they process.

Fix the Delta Dental of MN electronic claims so they process. The new exchange and Vyne are not working with Delta Dental of MN. Dentrix support tells me that we just need to change the Payor ID to 06126. That just sends them to paper. It does not...

Created 21 May 20:24 by Susie Nosbusch

Claims

0 Needs review
3 Vote

Insurance

It's really annoying when you needed to adjust insurance claims (delete insurance claims in order to adjust procedure codes or add lab fee), but then you can't re-enter the payments received "May 1st", because new claim generated after codes or la...

Created 25 May 21:27 by Guest

Claims

0 Needs review
1 Vote

Diagnostic codes should automatically attach to insurance pre-treatment estimates, just as they do automatically on insurance claims for services rendered.

Diagnostic codes are attached automatically to insurance pre-treatment estimates in Easy Dental - they should automatically attach in Dentrix as well. Instead, diagnostic codes have to be manually attached to pre-treatment estimates in Dentrix whi...

Created 14 May 23:17 by Guest

Claims

0 Needs review
1 Vote

insurance aging report-view certain date ranges instead of 30 60 90 Like jan-feb or may 1-may31

you should not have to print every single claim over 90 days. you should be able to select certain months or a date range like Jan 1 to June 30; May 1-may 31; jan 1 to Dec 31. specific date ranges so you dont have to wade through ALL the dang clai...

Created 11 May 17:57 by Guest

Claims

0 Needs review
3 Vote

Dexis Xray dates attached to xray images when attaching to eClaims in Dentrix

When attaching an xray via Dexis imaging inside the claim window from the Ledger, sometimes the date will appear on top of the xray image and sometimes not. It appears to be random with different xrays, but would be great if this issue can be reso...

Created 21 Apr 17:02 by Guest

Claims

0 Needs review
3 Vote

CHC #'s not being recognized by Aetna on secondary insurance submissions

Every secondary aetna submission as a secondary insurer get's kicked back as needing more information( primaries EOB) even though the submission had the primary eob as an attachment that generated a CHC #.

Created 20 Apr 19:00 by Guest

Claims

0 Needs review
2 Vote

Edit information sent on dental claim

There are certain codes that need tooth numbers that Dentrix does not allow to be added. Certain insurance carriers require the box to be filled instead of just a note. An example is D4249.

Created 26 Oct 19:11 by Guest

Claims

0 Needs review
2 Vote

Add boxes to claims submission information to decrease resubmission rates.

Insurance companies seem to miss the narrative in the remarks box. Add boxes into (Ledger> Claim (batched)>Claim Information). Examples of boxes to add: X-rays attached box (almost always have to resubmit with same x-rays stating in narrativ...

Created 19 Oct 15:47 by Guest

Claims

0 Needs review
2 Vote

updating or adding secondary insurance

When adding a secondary or updating a secondary insurance once the month is closed - it tells us that it is an invalid relationship code. We are not able to send electronically it come us rejected when we print it out it shows that the primary and...

Created 18 Oct 16:05 by Guest

Claims

0 Needs review