The exceptions box would be a great resource if we could actually use it. As of now it is just a place holder for information. Why have this table if we can not use it to pull the information from to better help our patients and practice. SoftDent, Denticon, Open Dental, Eagle Soft, and DSN all have this as a working function for years. This is something that needs to be updated so we can utilize it !!
Sara Blasse
Are there any updates as to when this will actually be considered and implemented? This was a waste of the developer's time if offices cannot actualyl use the exceptions table to automate checking for frequency limitations like every other software available
Please please please make this a top priority for 2024. I am desperate to have this feature back (absolutely loved it in Open Dental) and it would make everything a million times earier with catching when things will not be covered due to frequency!
This is something that needs to be fix 100% - Why are we entering exceptions and already have a place for plan notes - Why are we wasting time for a useless feature if they do not affect the treatment estimates. I don't not understand how we are not able to downgrade fills and keep track of limited exam frequencies that are not going to be covered - Open dental - Eagle Soft etc. have had this ability for years now but Dentrix does not . I do not understand
Dentrix step up your game -