Dentrix Ideas

able to turn off allowed amounts if not in-network

since allowed amounts were added to dentrix, we have been entering in plans- making it easier to figure coverage for new plans (we reference a similar plan and view the allowed amounts so that we can estimate more accurate coverage). We are not in-network so we don't want the write-offs to be done automatically. Unfortunately, I now have to manually clear each plan after copying to a dummy insurance plan (for our reference). Most of my staff do not have edit rights for insurance plans, so this is now a HUGE undertaking to fix this problem since all of our treatment plans are figuring incorrectly since we can't just turn the feature off with a check box. Please add a check box as a global setting to be able to turn off automatic calculations using the allowed amounts.

  • Guest
  • Oct 4 2022
  • Gathering Feedback
  • Oct 13, 2022

    Admin response

    Thank you for the feedback! We are looking into this request and aim to have a solution soon.

  • Attach files
  • Guest commented
    15 Apr 10:55pm

    I had all my payment tables done and right, and this upgrade made it like I am starting all over. Bring back the box to check to update payment tables. Much less typing to do.

  • Guest commented
    11 Sep, 2023 02:54pm

    Just Upgraded to version 23. Extremely unhappy. We are non-participating with ALL insurance plans. This upgrade sets us back 7 years of training & fine tuning our insurance database for patient portion estimate accuracy. It is completely irresponsible for Dentrix to assume all of their clients are in-network and not have an option to turn off the in-network estimating.

  • Denise commented
    2 Feb, 2023 10:36pm

    Yes! Causing a lot of problems right now. All these fees we have as allowed. When I print a treatment plan with insurance estimates it now shows pt's out of pocket lower than should be because of this feature. !

  • Amber Dyck commented
    24 Oct, 2022 08:57pm

    Absolutely agree. It's also doubled the time it takes to update fee tables because it is no longer a check box but an amount that has to be entered. It's ridiculous to take away a check-box option to update the payment table to the amount you've JUST entered and now have to enter again.

  • Heather Sheeran commented
    12 Oct, 2022 06:37pm

    Agree!!!! This has wrecked our treatment estimates.
    We need to know the amounts allowed by the insurance company! For so many reasons.
    I am so frustrated right now. As assistant OM this is going to fall on my shoulders . This needs to be fixed ASAP.

  • Guest commented
    6 Oct, 2022 04:47pm

    We are out of network as well. This is a HUGE problem. It messes up all of our estimates unless we manually remove Allowed Amounts. We post many insurance payments through Dentrix's ERA, and some of those payments add the allowed amounts to Dentrix automatically. Adding the suggested feature of "a check box as a global setting to be able to turn off automatic calculations using the allowed amounts" would save a lot of time and assure that we have accurate estimates.