Dentrix Ideas

More phone numbers and flag preferred contact method

Allow for more phone numbers, with a flag to indicate which is the preferred phone number, or the order of the phone numbers to be used when contacting the patient. Use preferred phone number for Appointment Book, Reports, etc. Add more phone number fields with the ability to label each one (e.g. "Cell," "Emergency," "Caretaker," "Pager," etc.). [963 2702 4229]
  • Guest
  • Jul 9 2019
  • Planning to Implement
  • Jul 9, 2019

    Admin response

    Your Enhancement Request has been recieved, thank you.
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  • Unknown Unknown commented
    1 Jul 03:59pm

    Yes! We need to be able to have a preferred phone number area!

  • Megan Biggs commented
    2 Jun 10:28pm

    Being able to label phone numbers would be very helpful

  • Yana Kay commented
    21 May 05:32pm

    I would also like this option, to change phone number displays to "primary" and "secondary" phone number, and maybe an "emergency" number, and then to have the categories of Home/Work/Mobile to select which type of line it is. Its impossible to keep track of which patients prefer the use their home vs cell numbers, and some get really upset when you call them on the unfavorable telephone line.

  • Claire B commented
    16 Sep, 2019 04:57pm

    I would like if the preferred phone number would show up in bold. Also, I like the idea of being able to identify whose phone number is listed if the patient is a minor.

  • Jen Tyndall commented
    9 Jul, 2019 04:50am
    This feature would absolutely be beneficial, and would allow you to view the number from the appt book
  • Dr. Elizabeth Bjornson commented
    9 Jul, 2019 04:50am
    We are trying to implement a system that would let us know what number the patient prefers, this feature would be of great use!
  • Andrew Epstein, DDS. commented
    9 Jul, 2019 04:50am
    Been wanting this for a long time. You should be able to designate which contact # should show up in the scheduler: mobile, home or work.
  • Guest commented
    9 Jul, 2019 04:50am
    we use the DL# field to designate the way patients most prefer to be reached, but this suggested feature would be wonderful. It is very difficult to get a hold of patients these days for whatever reason.
  • Guest commented
    9 Jul, 2019 04:50am
    I was just going to write in about this when I saw it posted - would be very helpful to also allow the Appointment Book View to reflect other phone numbers. Our Dr. uses this for a call list at night and we have to manually go through and make sure the phone number is the on the list as it does not post the cell phone field..
  • Guest commented
    9 Jul, 2019 04:50am
    This enhancement is well overdue.Depending on how the schedule is set up, without expanding the appt, it is difficult to see alt #s if a patient is running late. Or if you can move them up.
  • Guest commented
    9 Jul, 2019 04:50am
    Great idea - for now we use the 'Pager' field to designate 'Primary' - who has a pager anymore anyway!
  • Guest commented
    9 Jul, 2019 04:50am
    Please take note of this request! I have to write the best contact number on my appointment book every night so the dr can make his care calls.
  • Guest commented
    9 Jul, 2019 04:50am
    I would like to be able to select a preferred number.
  • Guest commented
    9 Jul, 2019 04:50am
    It would be nice to have fields that indicate how the patient prefers to have their appointments confirmed via text, e-mail or voice.
  • Guest commented
    9 Jul, 2019 04:50am
    Labeling the "Other" phone number would be so helpful!
  • Guest commented
    9 Jul, 2019 04:50am
    Pharmacy #!!
  • Guest commented
    9 Jul, 2019 04:50am
    right now in the top panel of the family file. the contact phone numbers and email are jumbled all over. They should be in one place and in a column.
  • evie commented
    9 Jul, 2019 04:50am
    Most everyone prefers to be contacted by their cellphone these days. That is not even an OPTION when choosing what displays on the appt! Seems like this should be an easy fix for something that is such a universal issue!
  • Diane commented
    9 Jul, 2019 04:50am
    I would like to be able to place an asterisk by the preferred contact number in the appointment book. I would also like it to include the mobile number.
  • Hillaryvanb commented
    9 Jul, 2019 04:50am
    I really like the idea of flagging the preferred #. Right now we are having to put it in thr "fax" field but that is not idea.
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