Dentrix Ideas

More phone numbers and flag preferred contact method

Allow for more phone numbers, with a flag to indicate which is the preferred phone number, or the order of the phone numbers to be used when contacting the patient. Use preferred phone number for Appointment Book, Reports, etc. Add more phone number fields with the ability to label each one (e.g. "Cell," "Emergency," "Caretaker," "Pager," etc.). [963 2702 4229]
  • Guest
  • Jul 9 2019
  • Gathering Feedback
  • Jul 9, 2019

    Admin response

    Your Enhancement Request has been recieved, thank you.
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  • Guest commented
    March 01, 2023 20:06

    Why has this not yet been addressed?

  • Guest commented
    February 10, 2023 20:03

    Need a radio button to flag which phone is the preferred contact method & that is the one that should appear in the schedule etc. This items has 849 votes & has bee requested since 2019???

  • Guest commented
    August 18, 2022 17:39

    This would be great- would love to see a drop down to select home ph, cell, spouse or parent, etc.

  • Kathleen Goldscheitter commented
    January 20, 2022 02:46

    It's a rule of thumb in our office that the "home phone" box is always used as the preferred phone, whether it's a home phone or cell. Cell goes in "cell" box and secondary number goes in the "other" box. This has worked very well for us. The only number shown on the appointment book is the preferred or "home" phone number.

  • Guest commented
    October 12, 2021 14:49

    It would also be nice to have a button to check if they do text messaging or not. Then have it connect to HUB (or lighthouse etc.) that if the button is not checked to not send a text message. There are a lot of older patients that don't text message!

  • Cherie LaMoreux commented
    September 17, 2021 16:07

    100% AGREE WITH THIS REQUEST FROM ANOTHER USER:

    I would also like this option, to change phone number displays to "primary" and "secondary" phone number, and maybe an "emergency" number, and then to have the categories of Home/Work/Mobile to select which type of line it is. Its impossible to keep track of which patients prefer the use their home vs cell numbers, and some get really upset when you call them on the unfavorable telephone line.

  • Corliss Sar commented
    March 26, 2021 15:32

    Yes GREAT idea! Have it in RED shade to prompt all staff as patient's BEST# to call

  • Guest commented
    July 01, 2020 15:59

    Yes! We need to be able to have a preferred phone number area!

  • Guest commented
    June 02, 2020 22:28

    Being able to label phone numbers would be very helpful

  • Guest commented
    May 21, 2020 17:32

    I would also like this option, to change phone number displays to "primary" and "secondary" phone number, and maybe an "emergency" number, and then to have the categories of Home/Work/Mobile to select which type of line it is. Its impossible to keep track of which patients prefer the use their home vs cell numbers, and some get really upset when you call them on the unfavorable telephone line.

  • Claire B commented
    September 16, 2019 16:57

    I would like if the preferred phone number would show up in bold. Also, I like the idea of being able to identify whose phone number is listed if the patient is a minor.

  • Guest commented
    July 09, 2019 04:50
    This feature would absolutely be beneficial, and would allow you to view the number from the appt book
  • Guest commented
    July 09, 2019 04:50
    We are trying to implement a system that would let us know what number the patient prefers, this feature would be of great use!
  • Guest commented
    July 09, 2019 04:50
    Been wanting this for a long time. You should be able to designate which contact # should show up in the scheduler: mobile, home or work.
  • Guest commented
    July 09, 2019 04:50
    we use the DL# field to designate the way patients most prefer to be reached, but this suggested feature would be wonderful. It is very difficult to get a hold of patients these days for whatever reason.
  • Guest commented
    July 09, 2019 04:50
    I was just going to write in about this when I saw it posted - would be very helpful to also allow the Appointment Book View to reflect other phone numbers. Our Dr. uses this for a call list at night and we have to manually go through and make sure the phone number is the on the list as it does not post the cell phone field..
  • Guest commented
    July 09, 2019 04:50
    This enhancement is well overdue.Depending on how the schedule is set up, without expanding the appt, it is difficult to see alt #s if a patient is running late. Or if you can move them up.
  • Guest commented
    July 09, 2019 04:50
    Great idea - for now we use the 'Pager' field to designate 'Primary' - who has a pager anymore anyway!
  • Guest commented
    July 09, 2019 04:50
    Please take note of this request! I have to write the best contact number on my appointment book every night so the dr can make his care calls.
  • Guest commented
    July 09, 2019 04:50
    I would like to be able to select a preferred number.
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