It could be a bug in my Dentrix G7 software, but Dentrix support didn't have a fix for me: Both "Release of Information" and "Assignment of Benefits" boxes are unchecked every time we add a New Patient into our system with an insurance group, even if the insurance group is old or new. This now creates a risk of having insurance payments assigned to the family instead of our practice if we don't manually check the two boxes every time.
Ideally, there needs to be an option so both boxes are checked when you add an old or new insurance group to a new patient.
Kirk DentrixUserfor13years
Thank you for the recommendation, we are always looking for ways to improve the product. we will consider this for a potential future release.
this has been a problem for us lately