Dentrix Ideas

Shared TIN's between office locations, when both locations are signed up for ERA's, needs to improve.

Any time an ERA is flagged as a "split after receipt from payer", it causes more work to enter in the ERA from the Dentrix Ledger. To be specific, the clearinghouse washes the claim control number to "0". When this happens, the ERA doesn't import to the Dentrix Doc Center and instead goes to the "Unfiled Documents". As well as the "eStatus" on the ERA shows as "not found" on the ERA in the ledger. You then have to manually find the claim in the ledger to allow the ERA to post.

Essentially, it does not perform the function it was designed to do, which is to help improve the speed of entering in insurance claim payments.

  • Guest
  • Jan 17 2020
  • Future consideration
  • Mar 3, 2020

    Admin response

    Thank you for the recommendation, we are always looking for ways to improve the product. we will consider this for a potential future release.

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