Dentrix Ideas

Dentrix Pay Voided transactions shouldn't show on the depoit slip - unable to balance

when voiding a transaction, it leaves the original payment on the ledger and posts an adjustment, however this leaves the original charge on the deposit slip, making it impossible to balance at the end of the day.  There has to be a better way.

  • Guest
  • Sep 6 2019
  • Future consideration
  • Apr 3, 2020

    Admin response

    Thank you for the recommendation, we are always looking for ways to improve the product. we will consider this for a potential future release.

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  • Susie Nosbusch commented
    17 Nov, 2023 05:48pm

    It has been 4 years since this was requested. I just started using Dentrix pay this year and was never warned that there would be a problem reconciling. Weather it is a void or a refund you still can't easily balance. It needs to be clear and simple for the staff to reconcile at the end of the day.