In our office, all payments for all providers are allocated to the Dr. who owns the practice. The providers are paid on production, therefore payments do NOT need to be allocated to the providers. When checking out family members, the system allocates payments so that one family member ends us with a credit and another has a balance. This is extremely annoying and time consuming to correct. This problem also affects " charge adjustments" on the Day Sheet when archiving a patient. It appears that charge refunds were made when it is only the system trying to allocate past payments to the correct family member's account.
Thank you for the recommendation, we are always looking for ways to improve the product. we will consider this for a potential future release.