We need "first visit" to show up 100% of the time in the family file since the family file is the first thing we pull up when either calling a patient or they calling us. It is nice to know if we are talking to a long time or short time patient. Can make a difference on outcomes. Not all employees remember all patients. Apparently when we enter a patient that has a spouse or parent that has the insurance we have to put that person as a NON PT and when eventually that patient does become a patient it does NOT record the "FIRST APPOINTMENT". It should not matter whether a patient was in non-patient status or made inactive and then made re active if there is a first appointment. The first appointment will always be a first appointment. Please contact me if you have any questions
Guest
Thank you for the recommendation, we are always looking for ways to improve the product. we will consider this for a potential future release.
