Dentrix Ideas

7 Vote

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed

This needs to be corrected ASAP!!!!!! I am absolutely flabbergasted that this happening. The old Communications Manager would send 1 text for family multi-appointments. The new Patient Engage sends 1 text per patient so multi-appointments max out ...

Created 16 Feb 19:51 by Guest

Appointment Reminders

1 Needs review
14 Vote

Use preferred name for confirmation reminders

When sending confirmations through the Hub via text or e-mail. A "token" needs to be added to include patient's "preferred name".

Created 26 May 21:12 by Lindsey Hansen

Appointment Reminders

3
1 Vote

adding a treatment plan or completed treatment to quick letters

when commmunicating with other providers on treatment rendered, if a quick letter could populate with completed treatment, would be beneficial. When creating consent forms with proposed treatment, if the consent form is in quick letters if it coul...

Created 30 Jul 15:59 by Serena Manning

Patient Relationship Management - Communications

0 Needs review
2 Vote

Dentrix Hub- Text message setting

My business name is SPARK perio & implants. Under Text message settings: The Business Name can only have up to 20 characters. Can you please make it longer, so I can put the name as a whole?

Created 26 Apr 22:58 by Guest

Appointment Reminders

0 Needs review
3 Vote

Remove requirement to enter a home phone number in questionnaires

The majority of our patients do not have land lines anymore. the PI patient demographics requires everyone to enter a home number. This causes confusion with our patients because they can't figure out why they aren't able to complete the form (whe...

Created 16 Jan 19:35 by Claire B

Patient Forms

0 Needs review
9 Vote

Include Nonpatients/Inactive Patients in Patient Engage

Send texts/communication to EVERY patient in our schedule, not just "Active" patients. We're having to revamp how we deal with new patients and emergency visits to make sure all of our patients get the proper communication. Marking every patient A...

Created 07 Jun 14:52 by Candi Fletcher

Appointment Reminders

1 Needs review
9 Vote

Send notifications when known software issues are happening.

Please considering sending out notifications to offices in regards to known software issues (Patient Engage, E-prescribe, etc). I spent 40 minutes on hold to be told there was a known issue with Patient Engage and they are working to resolve with ...

Created 02 Jun 15:27 by Guest

Patient Engage Live & Mobile

2 Needs review
1 Vote

Allow Inactive and New Patients to get reminders via Patient Engage

We do not activate new patients until they arrive for their appointment that way if they no-show, we do not keep them in our system. This system has been in place since we started Dentrix. Addtionally, we keep all patients that have not been seen ...

Created 24 Jul 19:22 by Guest

Patient Engage Live & Mobile

0 Needs review
5 Vote

Patient Engage

Please have more character options added to text options. We currently only have a limit of 50 characters and that is never enough so we end up sending messages in 3-4 texts per patient. Major inconvenience.

Created 12 Jun 20:09 by Guest

Patient Engage Live & Mobile

0 Needs review
6 Vote

Appointments on Pin Board

It would be really helpful if the patients on the pin board showed what time they were previously scheduled, rather than 12:00AM--when we go back to schedule, we have a better idea of times that work for the patient and if they decide to call back...

Created 24 Jan 14:10 by Guest

Patient Relationship Management - Communications

0 Already exists