Dentrix Ideas

Use preferred name for confirmation reminders

When sending confirmations through the Hub via text or e-mail. A "token" needs to be added to include patient's "preferred name".

  • Lindsey Hansen
  • May 26 2021
  • Attach files
  • Liz H. commented
    18 Apr 04:30pm

    Yes. Our office has received multiple patient complaints that texts/communications don't use the preferred name. Our previous patient communication software had no issue with using preferred names

  • Guest commented
    23 May, 2023 06:57pm

    Our patients can't feel like family when we are texting them by their LEGAL name and not their PREFERRED name. How is this not priority or even an issue?

  • Andrea Hicks commented
    12 Nov, 2021 03:14pm

    Yes, please! The patient does not always realize that the reminders are automated, and may assume the office is ignoring a preferred name. After the questionnaire or family file is updated to a preferred name, that should automatically be used for all communication to the patient. Otherwise, why did we bother to ask them if they have one?