Dentrix Ideas

Use preferred name for confirmation reminders

When sending confirmations through the Hub via text or e-mail. A "token" needs to be added to include patient's "preferred name".

  • Lindsey Hansen
  • May 26 2021
  • Needs review
  • Attach files
  • Andrea Hicks commented
    12 Nov, 2021 03:14pm

    Yes, please! The patient does not always realize that the reminders are automated, and may assume the office is ignoring a preferred name. After the questionnaire or family file is updated to a preferred name, that should automatically be used for all communication to the patient. Otherwise, why did we bother to ask them if they have one?