When sending confirmations through the Hub via text or e-mail. A "token" needs to be added to include patient's "preferred name".
Yes, please! The patient does not always realize that the reminders are automated, and may assume the office is ignoring a preferred name. After the questionnaire or family file is updated to a preferred name, that should automatically be used for all communication to the patient. Otherwise, why did we bother to ask them if they have one?
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