Yes. Our office has received multiple patient complaints that texts/communications don't use the preferred name. Our previous patient communication software had no issue with using preferred names
Our patients can't feel like family when we are texting them by their LEGAL name and not their PREFERRED name. How is this not priority or even an issue?
Yes, please! The patient does not always realize that the reminders are automated, and may assume the office is ignoring a preferred name. After the questionnaire or family file is updated to a preferred name, that should automatically be used for all communication to the patient. Otherwise, why did we bother to ask them if they have one?
Lindsey Hansen
Yes. Our office has received multiple patient complaints that texts/communications don't use the preferred name. Our previous patient communication software had no issue with using preferred names
Our patients can't feel like family when we are texting them by their LEGAL name and not their PREFERRED name. How is this not priority or even an issue?
Yes, please! The patient does not always realize that the reminders are automated, and may assume the office is ignoring a preferred name. After the questionnaire or family file is updated to a preferred name, that should automatically be used for all communication to the patient. Otherwise, why did we bother to ask them if they have one?