I second this suggestion. Dentrix Appointment Book has an option for "Name/Pref" that sends the Preferred Name if present, or the First Name if the Preferred Name isn't set. It's a courtesy to the patient to refer to them by their first name, and in some cases it prevents confusion - such as multiple family members with the same first name but different preferred names.
Guest
I second this suggestion. Dentrix Appointment Book has an option for "Name/Pref" that sends the Preferred Name if present, or the First Name if the Preferred Name isn't set.
It's a courtesy to the patient to refer to them by their first name, and in some cases it prevents confusion - such as multiple family members with the same first name but different preferred names.