Some secondaries newly (since Feb 2024) require us to enter in the claim details (write offs, patient responsibility, and reasons why) within the Claim Information box, or Dentrix will not even push the claim through.
It would be helpful to have a subtotal autopopulate at the bottom of the Primary Claims Adjustments box that add up the amounts entered. This would allow us to quickly and easily cross check that the itemized totals entered match the gross total entered.
It would also be helpful if there was an index of Group Code/Reason Code combinations to pre-select based on the denial reason as this information can be timely to locate when insurance companies don't list it on their EOBs.
Moe Spresser
