After a system upgrade scheduling a new patient appointment was eliminated need to bring it back. Not all new patients do come in for the appointment. We should not have to create a family account, ledger, chart, doc center profile until the patients are actually do come in for the appointment
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AWFUL UPDATE!! PLEASE SWITCH BACK!!
NEW FEATURE TO "STREAMLINE" NEW PATIENT APPOINTMENTS IS RIDICULOUS. THIS IS EXTREMELY TIME-CONSUMING FROM AN ADMINISTRATIVE STANDPOINT AND ADDS MORE PHONE TIME TO COLLECT ADDITIONAL INFORMATION. IT ADDS UNNECESSARY DATA IN TO MY DATABASE WITH POTENTIAL RISK THAT PATIENT MAY DECIDE NOT TO COME HERE. IN ADDITION, IN ORDER TO REMOVE "NEW PATIENT" THAT NO-SHOW FROM MY DATABASE WE HAVE TO GO IN MANUALLY TO DELETE THE FAMILY.
AGREE! THIS IS A TRERRIBLE IDEA! YOU DON'T WANT TO CREATE A FILE BECAUSE IF THEY NO SHOW THEY ARE COUNTED AS PAITENT WHICH CHANGES YOUR NUMBER OF PATIENTS IN DENTRIX.
Totally agree, why would you (Dentrix) take things away? You've made us have to do more steps and in turn are less efficient. I actually don't think any of the updates were actually helpful. Don't just do things just to do them, actually think about what changes you're making
Agreed 10000% , make it simple and easier please , don't make it so complicated abd we paying so much money for something harder to operate and understand
Yes! This is a terrible update! Creating a chart for a patient that will never even make the scheduled appointment. Please get rid of this ASAP!
I just spoke to customer service about this, this morning. The old way needs to be added back in. While I can see that under some circumstances this could be helpful, this feature is a nightmare for most. Today we had a husband and wife new patients this morning. This new feature is causing extra steps down the line. Now, we have to merge these 2 families because they were created separately. In addition, there are cases where we have a new patient with 2 appointments on the same day - with 2 different providers. This new feature is duplicating the patient - this is NOT good!!! Now we have to delete one.
Please add back the ability to use the old way!!!!! Just as there are 2 ways (probably more) to enter a payment in the ledger (transaction, enter payment OR the enter payment button), scheduling a new patient should have this option as well.
We should not have to create a family account when they have not been here yet. It should go back to the way it used to be or have an option to do either or for offices that did not ask for this upgrade.
This is a big problem whoever decided to remove the feature should revisit their decision.