scenario:
patient now has secondary insurance.
that info is entered in, correctly assigning "relationship" to secondary's subscriber (usually spouse).
claim is generated.
"update secondary insurance" is selected in "Patient/Insurance Information" box of the claim.
Buuuuuut- claim is rejected because ERROR: Invalid relationship code.
This is frustrating because there are only 2 (very inconvenient) options:
invalidate all procedures, delete payments, etc. just to create a new primary and re-enter payment info.
print and mail paper copy after whiting-out incorrect relationship detail
There should be a way to actually "update secondary insurance" like the buttons indicate.
Guest
