For the second time in less than a month, eSync has had an outage that results in the inability to confirm insurance eligibility or to send eClaims. It would be helpful to receive a text or email to let practices know when such outages occur so that our team isn't wasting their time on hold with support only to find out that it is an issue on Dentrix's end. Similarly, communication, when the issue is resolved, would be nice so we aren't having to constantly check to see if it is fixed. Thanks.
Guest
Would seem to be common sense...but well....