Dentrix Ideas

CLAIMS! Go back to NEA attachments VS the new CHC

Converting from NEA to CHC has caused many glitches and delays in claims processing for all of our offices. Many of the insurance carriers are not receiving the attachments sent with electronic claims now that they are CHC. Please revert back to NEA!

  • Guest
  • Aug 25 2022
  • Needs review
  • Attach files
  • Robert Zarabi commented
    22 Feb, 2023 03:52pm

    PELASE GO BACK TO NEA attachments, Cigna apparently are not getting any of the CHC attachments and it is delaying payments a lot to the office

  • Jessica B commented
    18 Jan, 2023 06:43pm

    Claim problems. Customer Service will not accept CHC on the denied claims and are not getting the attachments. This is frustrating as it is delaying payment to the office. Unacceptable.

  • Guest commented
    10 Nov, 2022 08:42pm

    Attachments not going through. DeltaOK. Various insurance. Starting to send claims with attachments separately from others, but still rejected.

  • Guest commented
    4 Oct, 2022 03:04pm

    We are having the same issue. I just spoke to Cigna this morning- huge insurance company and was informed that they can not acces CHC attachements. This is a huge problem and this is not the first that we have had problems with. Very frustrating, especially because when we contact support are told that it should be there.

  • Guest commented
    8 Sep, 2022 12:38am

    We are having multiple insurance companies unable to identify this new CHC number. It is causing delays in claim payment and resubmissions - both things are extremely costly to your customers.