Dentrix Ideas

we just upgraded to the new dentrix today and I have never been more angry about an update in my life. Bring back the original claim status box. It was more user friendly, and way more efficient. I feel so much rage in my heart that this is what HS thought would be helpful. Just goes to show that you’ve never actually had to work the insurance aging report, nor enter an insurance check.

Hate. Hate. Hate. Double Hate. Loathe ENTIRELY.

-Angry Office Manager

Yes, insurance notes SHOULD NOT be locked it is so annoying not only that but adding the "legacy notes" is not just adding more pages to our aging report but also making it look all cluttered together. LEGACY NOTES row IS NOT NEEDED.

Maybe an email with what changes were made would be nice, the only thing we like is the search option when looking for a code.

Please bring back the old version. This version is making things harder. And locking old notes is ridiculous. We cannot correct an entry that needed more info or needed a better explanation.

We are now on 23. I thought you said that this was updated and better? You added a button so instead of clicking in a box we click the bottom to get to the horrible laundry list of claim statuses........ Can we just get the OLD claim status box back (the old-old one)? We use this to add notes about the claim and if the patient will be paying with HSA when the EOB is entered. The "new" way does not allow for this. The new way also does not account for adding status notes in the bulk claim entries. PLEASE, PLEASE bring the simple, old box back

Agreed, change it back, Notes Shouldn't be locked at all!!! Major Pain! in instance patient changed insurance and didn't notify us when we delete the claim we can copy over the Submission history of the previous claim so now We wont be able to file and catch the timely filing limit!!! THIS IS RIDIUCULOUS!!!

PLEASE CHANGE IT BACK TO THE WAY IT WAS BEFORE THE UPDATE! THE NOTES SHOULD NOT BE LOCKED. WE SHOULD BE ABLE TO EDIT ANY TIME. THIS IS CAUSING EXTRA WORK AND STRESS FOR US. PLEASE CHANGE IT BACK!

@Danielle We are sorry to hear that the improvements have not made this workflow better for your office. If you are willing, I'd like to discuss the feedback with you. Please feel free to email me and we can setup a time for a meeting. My email is ashley.watkins@henryscheinone.com

I see the improvements but I am not impressed nor satisfied. When Dentrix allowed us to put a date in the "Tracer" field, it meant that we could follow up on claims without opening them all if not necessary. In other words, from the report, we could fo down the "Tracer" column and only work on those claims that were due to be worked on again. The updates are making this task more difficult and time consuming...

Claim stauts notes are not showing the date they were entered when you print out the insurance aging report!!! This is a huge inconvenience. Please put it back to how it used to be

This update is totally a waste. ESPECIALLY since we can not add a custom status. Our FD adds a note to the claim if the patient will be using an HSA when the claim comes back. As is the claim comes in and I would have to click on all the "other" notes for every claim to see if it has to do with HSA payment or not. This adds so many more clicks for me and the FD and wasted time. PLEASE CHANGE TO ALLOW US TO ADD CUSTOM STATUSES. PRETTY PLEASE!!!!!!

This update is trash. Makes extra work and adds notes that aren't even accurate - insurance paid $0 and Dentrix pops in a "partially paid" note that can't be edited or deleted...? Now my coworkers are going to give patients the wrong information, thus making more work for me and frustrating patients because they "lied." It needs to go back to the way it was. Too many extra steps with zero positive outcomes.

The legacy claim status notes do not show on printed aging report once new notes have been added. This is a huge inconvenience.

The "revamping" did not help or change anything in a positive way and is extremely inefficient. We are curious if anyone on the Dentrix implementation team actually has any working knowledge or experience with this "new feature". I agree with Frances Mueller that this needs to be "unvamped". My suggestion would be to work on features that are actually broken/not working in the Dentrix modules before adding more unnecessary features. Your Enhancement gets a big ZERO star rating from us!!

Well it seems my screenshot from the What's New in Dentrix G7.8 didn't attach to that last one.

I'm still trying to figure this out. Is there a training manual or something on how to activate this "quicker workflow" feature we should be "enjoy"ing??

We don't want adjustments to the revamped feature, we want the feature "un"vamped. It was completely unnecessary to fix something which was never broken. Instead you could have been fixing the claim status note entry issue related to posting bulk insurance payments! As everyone else has said, please just return claim status notes to the way they were before - easy, concise and informative vs the overcomplicated method we are now dealing with. Currently I can't even enter notes because they will not save, so all of my posting notes are having to be entered under the unusual remarks box when I post payments. That gets messy when there is a 2ndary claim being sent. So much backtracking involved.

The new insurance note function is annoying. Adds roughly 150 five nights at freddy's clicks every day to my workload with no advantage to us at all.

The update has caused so much more work. We do not need more work in the office!

We can no longer see the history on the insurance aging report. This is so important!!! We cannot see the claim status note at a glance when a patient calls. It is so time consuming for all the extra clicks to enter. Sending the claim history to insurances is a nighmare! It was an easy copy all at once and send but now you have to go into each one to copy. Please remove this enahancement is a deterent to the work flow.

The extra work is adding so much more time-PLEASE PUT THIS BACK HOW IT WAS!