Dentrix Ideas

We arrived for a full schedule of patients today to have two of our work stations with a dentrix error: Unable to initialize Image Database. Image features will be disabled.I have seen this before and have called for support and have been able to resolve this in the past.Today however I waited for 30 minutes and was transferred to what I was told a high level tech. After another 15 minutes I was HUNG UP ON!

I called back and waited another 30 minutes for an "operator" who then told me I would have to wait another 30 minutes for another High Level tech person. I waited 45 more minutes to be told that Dentrix could not help me and I would need to figure this out with my IT person.
Dentrix told me that they could not have forseen this issue and that it was not their fault.....JUST what Dentrix users want to hear after paying 1800.00 in support fees and wasting 2 plus hours of my time.My question is what has happened to Dentrix help/support.We have used you for all the years we have bee computerized and have always been able to get someone to help.I believe if you cannot offer support the fees for that non support should reflect that.Please let me know if there is anything Dentrix plans to do to change this pattern?Thank youLinda LeeDr. Henry A. Lee Jr DDS PA.