Dentrix Ideas

Track patient visit with appt status for wait time, etc.

Have a "stop watch" to show exactly how long an appointment has taken. Start a timer when a patient shows up for an appointment, so that at any time, the user can see how long a patient's visit has taken so far, with a sub-time for each phase of the visit (reception, operatory, waiting, etc.). Elapsed time for each phase of the visit. Break the time down by location to know how long the patient is waiting in the waiting room, how long in the operatory, how long getting x-rays, etc. Show the physical location of the patient on the appointment block. Store the tracking and provide reports for scheduling analysis. Staff can use this information to help determine which ADA codes might need Time Units adjusted to help improve efficiency in scheduling production times. [1496 114703]
  • Guest
  • Jul 9 2019
  • Likely to Implement
  • Jul 9, 2019

    Admin response

    We are currently researching this feature. Thank you so much for sharing the idea and comments.
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  • my tom commented
    8 Jul 08:41am

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  • Guest commented
    25 Feb 02:57pm

    I DEFINITELY regret choosing Dentrix. THIS IS A BASIC TOOL. I feel like Dentrix is pushed on providers by Schein before we are able to actually understand ALL of the limitations. I regret choosing dentrix. If anyone is reading this, CHOOSE ANOTHER PROGRAM!

  • Guest commented
    11 Jun, 2021 06:58pm

    Still waiting on this 2 years later :( I regret choosing dentrix sometimes.

  • Guest commented
    19 May, 2021 01:01pm

    This feature would be amazingly helpful! Being able to track time spent with provider would make productivity time more efficient per provider. It would allow for us to track hygiene and dr. time and utilize that for future appointments.

  • Guest commented
    7 Apr, 2021 05:19pm

    Any update on this idea being implemented?

  • Guest commented
    26 Oct, 2020 07:14pm

    agree

  • Guest commented
    24 Jul, 2020 03:04pm

    Agree, another option Open Dental offers that is nice. You are able to mark patient as "here" and then "seated" and it starts and stops the clock counter. And it has a "waiting room" on the side of the schedule that everyone can see that shows who is waiting and how long they have been waiting. If a patient who has been marked "here" was incorrectly marked seated, you can go into their appointment and take out the time and it restarts their clock. This is a very nice feature.

  • Guest commented
    7 Apr, 2020 02:15pm




    17 March 2020

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  • Guest commented
    7 Apr, 2020 02:13pm

    I agree however is this only for Dentrix or Dentrix Enterprise as well?

  • Guest commented
    7 Apr, 2020 02:10pm

    Yes, this would be great. Practice Works offers this feature and it's great.

  • Guest commented
    9 Jul, 2019 04:49am
    My suggestion to our office was to have a seperate color for "Seated" so we know who is in the chair and who is still "HERE" waiting in the lobby.
  • Guest commented
    9 Jul, 2019 04:49am
    I like the idea of the indicator light when patients have been waiting a long time. We have entered our own color coding in the appointment status. HERE-Broken-Cnotes, etc; than we place a color. Go to Office Manager-Maintenance-Definitions-Appointment Status...you'll be able to add your own list in there...good luck! Lynn from The Valley Dentists in Hadley, MA
  • Guest commented
    9 Jul, 2019 04:49am
    I was going to also suggest that when we mark that a patient has arrived that it automatically put a date stamp on that appointment. This way we know how long, if any, they have been waiting and how long they were in the chair. It would be good to know what time they were set complete as well. You then know exactly how long their appointment took. This would be helpful as some pts don't require as long for appts and some need more time.
  • Guest commented
    9 Jul, 2019 04:49am
    I like this one. I am the appointment coordinator, I sit where patients in the waiting room can see me. I am the one who gets "the look" if they are not called back in a timely manor.
  • Guest commented
    9 Jul, 2019 04:49am
    We use the same general procedure as Lynn Lavigne for this purpose. We have Pt Here as a status. We also have LMHR (Left Message Home Recorder), LMW (Left Message Work), Confirmed all with different colors so we can glance at the schedule to see what confirmation status is and whether pt is here or not. Works great!
  • Guest commented
    9 Jul, 2019 04:49am
    We use the same general procedure as Lynn Lavigne for this purpose. We have Pt Here as a status. We also have LMHR (Left Message Home Recorder), LMW (Left Message Work), Confirmed all with different colors so we can glance at the schedule to see what confirmation status is and whether pt is here or not. Works great!
  • Guest commented
    9 Jul, 2019 04:49am
    Rhonda, we use the status bars, you can customize them. We have seperate color for Firm (spoke with patient), Firm (confirmed via e-central), Left message with a person to confirm, Left message on recorder to confirm, Patient called and is running late, Patient arrived, Patient seated. Once the patient has exited the entire appt is grey'd out, so at a glance you can see everyone's status. Our clinic especially likes the running late status color, they can tell at a glance that the pt is on their way and has not failed their appt.
  • Guest commented
    9 Jul, 2019 04:49am
    Let us add more Status types, and have dentrix track the times when the status changes. That info should be easy to access within the appt and by "hovering" cursor over appt. Leading complaint in dental/medical offices is how long pts wait, and this would be easy for computer to track. We're already changing status for Arrive, Filling out Paperwork, Seated, as well as different status for how confirmed the pt. really is (Firm, Tentative, Not Reachable,etc)
  • Guest commented
    9 Jul, 2019 04:49am
    Also time stamp arrival when patient checks in so staff knows who is early and who is late. This will help busier offices decide the order in which the patients are called back. Other softwares for pediatric and ortho have this built in.
  • Guest commented
    9 Jul, 2019 04:49am
    This would help our office in scheduling more effeciently in the future by being able to review actual appt times and where snags accured in the schedule , you can look back and see if times units scheduled were not enough for the procedure, or possibly the patients arrival was late and threw the schedule off.
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