Dentrix Ideas

Server 2012 essentials compatibility

Make Dentrix compatible with server 2012 essentials. No CALS needed for up to 25 users/devices. Can run as a VM and has very easy admin utilities. Looks like an ideal fit for most dental office sized networks.
  • Guest
  • Jul 9 2019
  • Planned
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  • Mad @ Dentrix commented
    July 09, 2019 04:18
    They are not just a dental software company. They make bank on computer hardware. They will never fix essentials.
  • Eddy Dumire commented
    July 09, 2019 04:18
    Dentrix. You've been researching this since July 2015 and it was submitted Dec 2013. Isn't it time to give us some answers?
  • Robert Renner commented
    July 09, 2019 04:18
    Oh, I forget.... PLEASE.
  • Robert Renner commented
    July 09, 2019 04:18
    Maybe if we say "Please".... It is difficult to understand why there is no comment from Dentrix and why they are ignoring this issue. The 2016 Essentials version is such an ideal fit for so many of their clients. Perhaps if we all call support once a day until they do.... Bobby if you're monitoring please confirm that 2012 Essentials with client backup and other canned features is not causing an issue.
  • Phil commented
    July 09, 2019 04:18
    Bobby, a waiver to sign for what? that you acknowledge that your dentrix software in not supported anymore?
  • Bobby commented
    July 09, 2019 04:18
    Support Tech will give you waver to sign
  • Ronnie commented
    July 09, 2019 04:18
    Bobby, what about if you call their support and need help, do they turn you away because you're on an unsupported version?
  • Bobby commented
    July 09, 2019 04:18
    I am tech support for dental office, we have many offices with windows 2012 essential server, both eaglesoft 17 and dentrix G6 works fine without any problem
  • Trent commented
    July 09, 2019 04:18
    Dharani... Doesn't matter if you can get it to work. If you ever have an issue their support people will take one look at the OS version and say "Sorry, you're out of luck, we don't support Dentrix on this OS." Not just Dentrix either, same goes for Easydental. Just had a client rebuffed by them, refusing to install their software because he had R2 Essentials.
  • Dharani Jasthi commented
    July 09, 2019 04:18
    Has anyone tried Dentrix on 2012 Essentials w/o installing/enabling DirectAccess? Only Enabling DirectAccess (manual step) will make use of port 6602, from based on what I find online.
  • Eddy Dumire commented
    July 09, 2019 04:18
    Dentrix does not support the most cost-effective and most common edition of Windows Server 2012 R2 in use by small businesses because they can't take 5 minutes to change a port. Neither have they even bothered to respond in over 2 years to over 100 users asking for this support in the last version of Server 2012. Instead it will cost me at least a full day and thousands of dollars in licensing and CALs to change to Standard Edition and reinstall and reconfigure the entire server.
  • Jeff McDermaid commented
    July 09, 2019 04:18
    Sure would be nice if they listened to their customers. Sounds like some people vote with their feet...as they walk over to the Eaglesoft or Open Dental Booths.
  • Patrick Maloney commented
    July 09, 2019 04:18
    My company provides IT support for dental offices. In addition to the reasons posted below, another significant advantage of Server Essentials R2 is the integrated workstation imaging. The server automatically backups up the workstations and creates a recovery flash drive. If any of the workstations go down (due to a failed hard drive for example), just replace the drive, boot from the recovery flash drive, and the computer is back on-line in about 20 minutes. This saves a whole day of installing and configuring Windows and all the various programs and utilities including Dentrix.
  • Patrick Maloney commented
    July 09, 2019 04:18
    My company provides IT support for dental offices. In addition to the reasons posted below, another significant advantage of Server Essentials R2 is the integrated workstation imaging. The server automatically backups up the workstations and creates a recovery flash drive. If any of the workstations go do due to a failed hard drive for example, just replace the drive, boot from the recovery flash drive, and the computer is back online in about 20 minutes. This saves a whole day of installing and configuring Windows and all the various programs and utilities including Dentrix.
  • Mike commented
    July 09, 2019 04:18
    I cant believe that Dentrix will not address this issue... S2012 Essentials is perfect for the vast majority of dental offices in this country and Dentrix is completely ignoring the pleas of its customers. Time to switch!
  • John commented
    July 09, 2019 04:18
    A year and a half and "Thanks for the request!" is it? Wow, they literally have no intention of resolving this.
  • Anonymous commented
    July 09, 2019 04:18
    It has been a year and a half since this was requested. As many have stated Essentials fits perfectly for the standard dental practice. With support for 2003 ending in July and more offices in the process of upgrading their OS, We should not have to purchase a standard version of windows server +cals just because of Dentrix. I spoke with support by chat and phone and got the impression this is something that Dentrix is hearing often. But there was not the least bit of concern or willingness to help find a reasonable solution. So much for our support plan. I expect much more than this from Dentrix.
  • Nate Solberg commented
    July 09, 2019 04:18
    Just read the G6 requirements, and it appears Dentrix doesn't actually care about what it's users want. So sad.
  • Andrew Bliss commented
    July 09, 2019 04:18
    Not supporting Essentials has cost Dentrix customers. At a recent dental continuing ed course in Salt Lake City I was talking with two other new dentists. I was talking about having to update my server from Windows XP when both of them told me that THE REASON they went with Patterson's Eaglesoft was not having to purchase Microsoft Server 2012 Standard or Datacenter and all of the CAL's. It saved them thousands of dollars. Now they will most likely be life long Eaglsesoft users. Dentrix, better get on this right away not only for new customers but to retain the loyalty of us long term customers.
  • Paul Haskew commented
    July 09, 2019 04:18
    Hi folks, we really need this to be fixed ASAP. This is costing dental businesses thousands due to the lack of support and having to purchase CAL licenses when not needed.
  • Sam commented
    July 09, 2019 04:18
    Change the port # in Dentrix from 6602 to something else that doesn't conflict. This seems like something simple for a developer to change and fix.
  • Guest commented
    July 09, 2019 04:18
    Essentials is the idea OS for my 19 computer and 15 user office. 2008 is an extra 400 + CALS and a standard is around 300 more then essentials plus CAL's. It's drop dead simple to set up and I love the client computer backups. With R2 you can get the essentials only stuff on standard so that will work but I'm not looking forward to plunking down the extra $ as ms really doesn't intend standard for small business networks.