Dentrix Ideas

Insurance subscriber should not have to be associated with account

In today's society there are MANY instances where an insurance subscriber may not be part of a family account.

For instance, Tom, has insurance and has 4 kids. 2 with ex-wife Sara, and 2 with new wife, Amy. Sara's children are double-insured. It was a messy divorce and the only connection Tom has with Sara's kids is he has insurance. Sara brings them to all appointments and is the responsible payer for her kids per their arrangement. However, the way Dentrix is currently, all 4 children have to be in Tom's account. Because Sara carries insurance also for the children, she also has to be on the account. And Sara's e-statements go to Tom, which is a violation of Sara's privacy.

Another instance, John is 24 has his own job and is responsible for his own bills and had 1 child. He is still on parent's insurance. Currently, he still has to be on parent's account because they carry the insurance. However, he is the responsible party for himself and child and e-statements are only able to go to parent's (HOH) address. This is a HIPAA violation if treatment charges for John's child are being sent to John's parents, who are not guardians.

It would be helpful if Tom and John's parents could be added as insurance subscriber on children's accounts, but not associated in any other way, so Sara and John could have their OWN accounts. The only work-around we've found is to create a duplicate "non-patient" of the subscriber. However, other dental softwares allow you to to check a box to only add their insurance information to another account.

  • Jolene Dague
  • Apr 8 2020
  • Future consideration
  • Apr 8, 2020

    Admin response

    Thank you for the recommendation, we are always looking for ways to improve the product. we will consider this for a potential future release.

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  • Guest commented
    10 Feb, 2022 07:48pm

    This is SUCH a horrible problem that should have been fixed decades ago. Coming into a dentrix office from working with Eaglesoft for almost 25 years. Patient account/chart number should be able to be entered in to the subscriber window and not all have to be on the same account.

  • Guest commented
    29 May, 2020 08:12pm

    I came here to suggest just this!! We have the same issue and its so frustrating,not to mention illegal!