Dentrix Ideas

Insurance claims sitting as pending

In our office we do not accept insurance, however we do submit as a courtesy to our patients.  The only way to remove a pending claim is to go to the ledger and walk out a zero insurance payment.  It would be a great idea to have the claims leave once they are sent out instead of be in pending.  In our office we will always have pages of pending claims because we do not accept claims.

  • Guest
  • Nov 19 2019
  • Future consideration
  • Mar 26, 2020

    Admin response

    Thank you for the recommendation, we are always looking for ways to improve the product. we will consider this for a potential future release.

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