Many big insurance companies such as Cigna, Horizon BCBS, Guardian, and several others are faxing us a one-time use charge card to pay their claims. All insurance companies want to do this across the board I have been told. Now I have to pay out those claims as 0 because I have no option to charge the payment when paying out the claims. If I don't pay out the batched claim as 0 then when I do a report for claims that were never sent it shows up on the report. When I charge the amount the insurance company paid, I have to change it in the ledger to a primary insurance payment so we know the claim was paid. It s too many steps
Guest
You can call insurance companies and opt out of card payments - that's what our office does because you get charged to use your credit card machine and the insurance collections are all in one place instead of being in multiple places on the day sheet.