Dentrix Ideas

5 Vote

Patient Engage

Please have more character options added to text options. We currently only have a limit of 50 characters and that is never enough so we end up sending messages in 3-4 texts per patient. Major inconvenience.

Created 12 Jun 20:09 by Guest

Patient Engage Live & Mobile

0 Needs review
5 Vote

Allowing for text communication between providers and patients through Dentrix

I loved this feature when I used Open Dental at another office. I can send follow up texts after appointments to see how they are doing, I cand reiterate post-op instructions in text form (let's face it, patient's would much rather have a text tha...

Created 09 Mar 16:15 by Guest

Patient Engage Live & Mobile

1 Gathering Feedback
4 Vote

cancellation confirmation email automatically sent to patient after they cancel their appointment

We have had occasions where someone emails, or calls to cancel or reschedule their appointment and they show up anyways at the time they cancelled. It would be great if dentrix/patient engage could send an automatic email or text when someone canc...

Created 29 Jun 00:04 by Guest

Patient Engage Live & Mobile

0 Needs review
5 Vote

Patient Engage Live Automated Confirmation

Request to have system text an automated confirmation back to patient once they confirm their appointment. "Thank you for confirming your appointment for (date/time). We look forward to seeing you soon..."

Created 20 Feb 23:47 by Guest

Patient Engage Live & Mobile

0 Needs review
6 Vote

Text message reminders

I'm not always seeing new texts that come in on the Patient Engage toolbar. When I open the "Hub" there may be new texts there that I haven't seen. NEW TEXTS RECEIVED NEED TO SHOW UP ON THE TOOLBAR! Also, automated texts say "Reply HELP=help." Wha...

Created 26 Sep 22:35 by LaDonna Ashburn

Patient Engage Live & Mobile

0 Needs review
3 Vote

Electronic signature in patient engage, signature pads are inconvenient.

Every office that has paperwork online has a feature to electronically sign the information, why does Dentrix not have this feature?

Created 28 Sep 14:09 by Guest

Patient Engage Live & Mobile

0 Needs review
4 Vote

Appt Book on patient engage

would like the appointments shown as appointment book calendar on patient engage especially the mobile app. Weave had this feature when they sync with dentrix

Created 16 May 16:08 by Guest

Patient Engage Live & Mobile

1 Needs review
3 Vote

Put Last names first in the Demand Force/ Patient Engage Programs

We are noticing in Dentrix Hub Demand force/Patient engage when we go the the Patient list and choose by the letter of the last name, the list comes up with first names in the front, rather than last names in the front. We always look for patients...

Created 25 Jul 16:04 by Anonymous

Patient Engage Live & Mobile

0 Needs review
6 Vote

Group Chat in Patient Engage

A group chat feature within patient engage to communicate seamlessly with various groups within the office (ex. admin team, hygienists, doctors, assistants). This is a feature offered by Weave that was VERY convenient and helpful to quickly get a ...

Created 17 Mar 14:59 by Guest

Patient Engage Live & Mobile

1 Needs review
1 Vote

Please hire more techs

Because I've been on hold for over 56 mins after being told it was a 15 minute wait

Created 16 May 15:58 by Guest

Patient Engage Live & Mobile

0 Needs review