Dentrix Ideas

14 Vote

Use preferred name for confirmation reminders

When sending confirmations through the Hub via text or e-mail. A "token" needs to be added to include patient's "preferred name".

Created 26 May 21:12 by Lindsey Hansen

Appointment Reminders

3
2 Vote

Dentrix Hub- Text message setting

My business name is SPARK perio & implants. Under Text message settings: The Business Name can only have up to 20 characters. Can you please make it longer, so I can put the name as a whole?

Created 26 Apr 22:58 by Guest

Appointment Reminders

0 Needs review
9 Vote

Include Nonpatients/Inactive Patients in Patient Engage

Send texts/communication to EVERY patient in our schedule, not just "Active" patients. We're having to revamp how we deal with new patients and emergency visits to make sure all of our patients get the proper communication. Marking every patient A...

Created 07 Jun 14:52 by Candi Fletcher

Appointment Reminders

1 Needs review
3 Vote

Pre-medication text message reminders

Most patients will check a text reminder, say 2 hours prior to their appointment vs. opening an e-mail to see their pre-medication reminders. This helps prevent patients showing up and having forgot their medication, which leads to rescheduled app...

Created 30 Aug 13:45 by Guest

Appointment Reminders

0 Needs review
2 Vote

Remove the STOP and the HELP in a text message that is sent to patients

I would like to be able to remove STOP and HELP from the text message appointment reminders. People are confused by what that means. Some people think that if they need to change an appointment and they respond HELP someone will call them.

Created 18 Jan 19:16 by Guest

Appointment Reminders

1 Needs review
4 Vote

Need more area to type in messages for communication

When creating our messages to patients via text there is not enough room to type the whole message. Needs more characters

Created 28 Feb 18:47 by Guest

Appointment Reminders

0 Needs review
4 Vote

Dentrix Hub will NOT sync changed appointments only new appointments - NOT ok. "known issue?"

Dentrix Hub will NOT sync changed appointments only new appointments - NOT ok. "known issue?" WE have contacted Dentrix support 3 times this month and the problem continues! FIX it already. Thanks

Created 27 Jan 19:02 by Patricia Silva

Appointment Reminders

1 Needs review
2 Vote

Add the year date stamp to Patient reminder texts

Add the year in the text reminders so that patients are aware of the full date. Ex. November 21, 2023. This will lesson confusion as most dental offices are booking out 2+ years.

Created 21 Nov 17:30 by Guest

Appointment Reminders

0 Needs review
5 Vote

Add text characters

Please add additional text characters to text messaging to allow for more information to be sent to patients.

Created 07 Jun 18:05 by Guest

Appointment Reminders

1 Needs review
6 Vote

Link PRE-MED to Health History Module conditions

Patient Engage needs to be linked to Health History conditions so we can send out specific text reminders like PRE-MED or other conditions.

Created 24 Sep 17:33 by Guest

Appointment Reminders

1