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Vote
BALANCE FORWARD=ANGRY PATIENTS
I have seen multiple requests for the Balance Forward on our statements to be be changed to something that makes more sense. PLEASE make our statements easier for the patients to read and for us to explain. Make it make sense! Every time we send o...
Created 01 Nov 15:03 by Guest
Statements
4
Needs review
1
Vote
Need more help when calling support
Called back after waiting over an hour for a tech (was told 15-min wait time btw). Doctor said to call back and escalate because we can't tie our patient line up for that long. Kiki from Dentrix stated it's still over an hour wait time (let her kn...
Created 16 May 16:23 by Guest
General
0
Needs review
1
Vote
Please hire more techs
Because I've been on hold for over 56 mins after being told it was a 15 minute wait
Created 16 May 15:58 by Guest
Patient Engage Live & Mobile
0
Needs review
1
Vote
New Patient Appointment Set up
We came into the office today and had no warning that there was going to be such a huge change with adding in the new patients. I wish there was a review that would be sent out before big changes like this is made. This is not a good change in our...
Created 16 May 14:08 by Guest
Scheduling
1
Needs review
6
Vote
Add a note in the chart for a tooth
If we could click on a tooth that has a note symbol by it to see concerns over the tooth. For instance, if we crowned a tooth with a huge crack in it, it would be nice to know if the patient is symptomatic afterward. Or, if a patient had trauma to...
Created 25 Mar 14:32 by Guest
Charting
0
Needs review
1
Vote
Report of Broken Appointments, by Reason, for Specific Patients
We need to look back at a patient's Broken Appointments history to examine the specific reasons for those broken appointments. Currently we may only look at ALL broken appointments which, if looking at several years may easily run 30 - 50 pages or...
Created 15 May 21:23 by Guest
Reporting
0
Needs review
1
Vote
Copy Perio Chart to Clip Board
For Perio specialists, it would be nice to be able to copy a perio charting and exam to clipboard (like the graphic chart and notes) to send in email to referring dentist or patient.
Created 15 May 16:47 by Guest
Charting
0
Needs review
6
Vote
TURN OFF ALL ALERTS WHEN MOVING AN APPOINTMENT.
WHEN RESCHEDULING AN APPOINTMENT, ALL THE PATIENT ALERTS POP UP. TOO MUCH CLICKING JUST TO MOVE THE APPT FROM ONE SPOT TO ANOTHER. THE ONLY ALERT THAT SHOULD POP UP IS CONFIRM IF WE IN FACT WANT TO MOVE THE APPT.
Created 21 Mar 12:49 by Guest
Scheduling
1
Needs review
8
Vote
color coded pop ups
we should be able to have the option of color-code pop ups to identify the reason for it. Like a different color for billing, one for insurance, misc pt notes, medical info, etc.
Created 27 Feb 20:27 by Guest
General
0
Needs review
6
Vote
Improvements request for Imaging Center
Dentrix Imaging Center - We needs to be able to attach x-rays directly to our email for fast and quicker sending to pts and other providers. We need to be able to move x-rays easier to other mounts.
Created 18 Mar 17:58 by Guest
Smart Image
0
Needs review
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