I have seen multiple requests for the Balance Forward on our statements to be be changed to something that makes more sense. PLEASE make our statements easier for the patients to read and for us to explain. Make it make sense! Every time we send out statements we have to field calls about the "Balance Forward" amount. When we called about this, the explanation was that it was the last amount billed out to insurance. This only makes patients more angry because it doesn't make sense to be labeled as the "Balance Forward". Our statements are confusing enough. Especially when an entire family comes to see us within a billing cycle. Thank you!