Dentrix Ideas

1 Vote

Add Date of Service to Claims Manager

Doesn't show and isn't an option to add in columns, would be helpful to know if claim is a certain amount of days old instead of when it was last sent/re-sent

Created 26 Mar 14:37 by Guest

Claims Manager

0 Needs review
2 Vote

Correct "relationship" for post-primary payment secondary claim

scenario: patient now has secondary insurance. that info is entered in, correctly assigning "relationship" to secondary's subscriber (usually spouse). claim is generated. "update secondary insurance" is selected in "Patient/Insurance Information" ...

Created 15 Aug 16:01 by Guest

Claims

0 Needs review
2 Vote

Allow addition of the date when adding to the coverage table.

We should be able to have the date stamped on the allowed and paid amounts so we can keep track of it better.

Created 14 Aug 20:48 by Dana Hutton

Claims

0 Needs review
2 Vote

Restructure out of network benefits calculations

Why are the out of network payment table allowed amounts and paid amounts not in numerical order? It is for in network. Also, when putting insurance checks in, the allowed amount and paid amount should go into the out of network table. We are comp...

Created 14 Aug 20:46 by Dana Hutton

Dental Insurance Benefits and Coverage

0 Needs review
1 Vote

Insurance Claims Manager should show totals for all claims

It would be nice to see on this, the total dollar amount of claims outstanding for each period

Created 21 Mar 15:04 by Guest

Claims Manager

0 Needs review
2 Vote

Allocating Adjustments on Insurance Claims Posting Inaccurately

I have noticed an issue since the update before last that the adjustments on the insurance claims are allocating to incorrect providers. Mostly to providers that are inactive and haven't been here for years. We have all of our account allocated co...

Created 10 Aug 14:40 by Chelsea Drilling

Claims

0 Needs review
2 Vote

EOB Printing & Saving

We are an extremely busy office of 10 ops all coming out at once on the hour, to have the EOB only save,then having to go into the document center to then print and have a delay from that takes up a lot of extra time. We love having the save featu...

Created 09 Aug 15:49 by Guest

Claims

0 Needs review
2 Vote

INSURANCE Aging Report

with Dentrix newer updates, Dentrix removed from the INS A/R report two crucial "DATE" trackers. as shown on image I attached option to reflect last time a claim was resent or TRACED is important when tracing unpaid claims. NOT having the options ...

Created 07 Aug 23:31 by Guest

Insurance

0 Needs review
1 Vote

Claim error report launches into Internet Explorer.. Why? Internet explorer discontinued on 2022

Claim error report launches into Internet Explorer.. Agent states WE need to submit "enhancement request" But this is failed functionality. E cental opens info Chrome as designed... but pop up claims error report launches into IE. Please correct A...

Created 14 Mar 17:30 by Patricia Silva

Claims Manager

0 Needs review
2 Vote

Medical Claim Considerations

If a patient requests to file to medical after dental has already been submitted and possibly even paid, it is too late to add 'diagnoses' and cross code the procedures attached to claims. Can we unlock this feature. It doesn't happen often, but i...

Created 26 Jul 13:12 by Heidi Ball-Kilbourne

Claims

0 Needs review