Dentrix Ideas

3 Vote

Remove automatic deductible when entering insurance payment

Its really frustrating that the new update includes Dentrix assuming where the deductible will apply. I used to be able to speed through entering payments, but now I have to determine where insurance is taking the deductible from AND make sure tha...

Created 08 Mar 17:42 by PB

Claims

1 Needs review
3 Vote

Assignment of benefits for multiple and un-coordinated insurance

We have a new policy in place where we no longer accept payments from secondary providers unless it is the same insurance and the benefits are coordinated. We noticed that when a patient has 2 insurances on file and they have dependents in their f...

Created 24 Feb 18:56 by Guest

Dental Insurance Benefits and Coverage

1 Needs review
4 Vote

Add a button to the enter code box for exemption from annual maximum

While the option of adding different maximum for different benefit types was added, it is not common to have an entire service type exempted as it is a individual service. A check box in the enter code screen to exempt from maximums would be bette...

Created 19 Jul 19:11 by Guest

Dental Insurance Benefits and Coverage

1 Needs review
2 Vote

Notes for denied insurance payments

When an insurance company denies (for example) an examination, we would like to automatically put a note on the payment itself as to why the treatment was denied by the insurance. (And we don't need it per procedure; we just need a general notatio...

Created 19 Sep 16:03 by Guest

Claims

0 Needs review
4 Vote

Appointment book needs to show E for insurance eligibility 14 days in advance

More advance notice is needed to identify patients who are not eligible for their insurance. If the E shows up on the schedule 14 days in advance, we have time to correct the insurance problem prior to the scheduled appointment. Currently, the E o...

Created 08 Jul 12:29 by Guest

Dental Insurance Benefits and Coverage

1 Needs review
3 Vote

Aquired X-RAY date changed! LEGAL ISSUE !!!

This should not be a suggestion. This is a huge error in the software system. It is changing the aquired date of xrays when attaching them to claims. No matter if attching pre-op or post-op xrays, all dates on the xrays are changed to the date the...

Created 09 Feb 16:37 by Guest

Claims

0 Needs review
2 Vote

Configure Smart Image to show tooth numbers on claim submission

Configure Smart Image to show the tooth numbers on or near the image, as they are in the patient chart. When completing an insurance claim we add the images through Smart Image, but have to guess which tooth numbers go with which images or call a ...

Created 14 Sep 18:06 by Guest

Claims

0 Needs review
4 Vote

put nea attachment reference #'s directly on claim in box #35-remarks

When an insurance company can not find an attachment they reject claims and ask for more info. the only way to get an nea attachment # is to call dentrix electronic services which is NOT CONVENIENT. The number belongs on the claim so insurance com...

Created 06 Jul 20:53 by Guest

Claims

0 Needs review
2 Vote

Access Guarantor notes when doing bulk insurance entry

When posting claims through the batch insurance payment entry, it would be helpful to have a button to access the Guarantor notes in the same section where we can access the document center/split claim/edit claim.

Created 13 Sep 14:09 by Liz H.

Claims

0 Needs review
3 Vote

Billing report for missing information

Insurance processing requires alot of attention to detail. Dentrix should offer a reatime report for patients that have missing information that would make it difficult to bill them efficiently (address, insurance carrier details, etc). The system...

Created 06 Feb 17:25 by Guest

Insurance

0 Needs review