If a patient requests to file to medical after dental has already been submitted and possibly even paid, it is too late to add 'diagnoses' and cross code the procedures attached to claims. Can we unlock this feature. It doesn't happen often, but it happens often enough that the only way to fix this, from what I've found, is to invalidate, adjust, then re-post the procedures and start over. Seems like a big time drain for something that should be able to be done from the original procedure.
This could apply for both the medical and dental claims, but to label the boxes in the Medical Insurance or Insurance Claim Information windows with the appropriate box number on the claim form.
There seem to be missing areas in the Medical Insurance Claim Information box. For example, in box 14, there is no place to put QUAL.
Heidi Ball-Kilbourne
