When using the correct window envelopes (per Dentrix specifications) for the statements, if the statement shifts the slightest bit in the envelope the first few characters of the patients address gets cut-off. This results in the post office returning the mail to us for a bad address. The attached image is the same statement in the same envelope.
Thank you for the recommendation, we are always looking for ways to improve the product. we will consider this for a potential future release.