Yes I have patients that claim they have never been here before when they have. So our staff takes the patients word for it and makes a new chart and then when I, the biller, go to put in the payment I see there's two charts for people with the same name and DOB. There needs to be a feature to either prevent duplicate names or a pop up to alert you of possible duplicates or get a way to combine charts of people with the same name, dob & ssn.
Guest
