Right now the "allocate credit balances" is the only way for us to correct payments that have went to certain providers but should have been allocated to others. BUT, if a patient gets a discount ( ex. non-insured % off each visit) the discount is only applied to 1 provider. which in turn creates a problem and the need to re-allocate the credit balances by hand AGAIN. I'm not sure what this fix is but this is a big deal for our office especially when we have an associate. I wish that once we allocate the credit balances we would never have to do it again for that same account. For it to be corrected and stay that way there has to be another way that we can auto allocate things
Monica
