Dentrix Ideas

As of G22.5, special adjustments have been resurrected and cannot be deleted. Dentrix, please at least allow them to be edited or deleted. You'd think that special adjustments made when separating a family that had a $0 balance would cancel out on the practice analysis. Unfortunately, they do not. Most of the time (and for the rest of the fiscal year) we are left with a ridiculously high adjustment on our analysis.

Hi. What does it mean that this has changed to “shipped”?

Hopefully this will also stop the credit and debit adjustments when a family member is archived.

Long overdue. It has always caused so much confusion.

Looking forward to enhancement

looking forward to this enhancement

no way to turn off this feature yet?

PLEASE do away with these special adjustments. They are so hard to try to explain to the patients.

This suggestion needs to be addressed with a Dentrix update ASAP. At the moment, Dentrix does a good job with helping the doctor and his/her team with charting and treatment-related functions. However, the Ledger module has been workable at best and performance-inhibiting at worst...mostly due to its distinct lack of automation. This update would be another step in the right direction to have the system *automatically* tell the team that something may not be right. And while we're at it, can we please get some mouse-wheel support in the Ledger...?

I agree! This is a most annoying feature, that never makes any sense! What is the purpose behind the special adjustments anyway???

I agree! This is a most annoying feature, that never makes any sense! What is the purpose behind the special adjustments anyway???

I agree! This is a most annoying feature, that never makes any sense! What is the purpose behind the special adjustments anyway???

Prior to separating the acct, there was a zero balance. When I moved one patient to his own acct, both accts now show a credit of $300 .I re-joined the accts but now the credit shows a special adj. of $600 credit which cannot be deleted and can only be corrected using Misc Debit Adjustment.

Absolutely! I have had many adjustments that had to be readjusted to zero the balances back out. At the very least, give us an option to change or delete them.

This request was put on here in 2010 - and 4 years later I am still hating the stupid "special adjustments" without the ability to even delete the darn things - I've had to explain to each person who's accounts I've separated. Please Dentrix hear our plea and put in a feature to turn them off or let us delete them!

I think that as long as the account has a zero balance in both accounts nothing should be done by Dentrix. Until this is repair at your end, at minimum, you should instruct users to be aware of this issue and to include as part of their procedures, to review ledgers after separating family members and prior to archiving accounts. I was caught totally off guard and now a few days from closing the month, I am having to go back, reactivate accounts, correct the issues and proceed with work that I deemed completed. It is costly for our entity when I could have avoided and addressed the problem at the time of archiving clients. Thank you.

I will vote for this Enhancement. Is there a problem with deleting these "Special Adj" in all affected Ledgers by using the utility EditHist in the C-drive-->Dentrix folder?

We have this special adjustment problem for many times. no warning came out big credit or balance on family members. and can not delete it... same as the the comment below. thanks Jessica. Jessica commented · April 22, 2015 YES!!! This is terrible. This must be fixed right away. We keep accurate balances on each patient, and when we split a family, there are several "special adjustments" that show up that cause the whole balance to go to the head of household. When patients get divorced, they do not want the whole balance going to only one of them. We have to make sure to make our own adjustments after splitting any families, and it is embarrassing to have to tell patients that our software just makes special adjustments and that we cannot take them off. Also, when someone splits a family and doesn't make the adjustments to bring the balances on each back to the correct balances, then we get phone calls. This is not a good situation. Thank you for your urgent attention to this matter.

When separating patients to their own accounts, let US decide what adjustments need to be made if any to keep the patients account balances correct. Dentrix should not be able to decide what it thinks a patient should get (credit or debit) then set it in history! Sometimes Dentrix makes several adjustments on one account, then we have to do our own adjustments to make the balance correct. This leaves the ledger in a complete mess and is very confusing for our patients when we try and explain why so many adjustments were made to their account. Dentrix SHOULD NOT be able to decide what gets set permanently onto our patients ledgers!!

wondering why today when I spilt a payment using the "split by family members" button some of the payment went to an archived patient. I had to unarchive him correct the payment then tried to archive again but couldn't due to an old balance on his ledger.. so frustrated with this new way