A/R report shows inactive providers have a "beginning balance" but they haven't been here for years. Trying to figure out a way to allocate accounts to make this number $0, but the Provider Credit Balance Manager doesn't show any discrepancy... One provider has +$16, another has -$16 but I can't figure out which account is causing this to correct it. Is there a way to track this down? We have hygienists to deactivate who also have +$ but the situation is the same - nothing on PCBM and can't track where it's coming from any other way. Trying to get their numbers to $0 so we can deactivate them. Does anyone know how to do this or can something be implemented? We've allocated all of our archived patients already.
PB
