Dentrix Ideas

Make it easier to change the insurance plan to bill and resubmit a claim to the corrected insurance plan.

Allow users to edit an insurance claim in history. Make it easier to change the insurance plan to bill and resubmit a claim to the corrected insurance plan.
  • Guest
  • Jul 9 2019
  • Future consideration
  • Attach files
  • Edward Swiderski commented
    28 Sep 07:25pm

    Yes this would be a huge help!!!!!!!!! Also, allow to delete payments or
    adjustments and to create secondary claims even if the insurance was added
    after the claim was submitted. Usually you have to invalidate and create a
    new primary claim just to add the secondary claim. NOT FUN!!!! Invalidating
    claims to resubmit is really confusing to the patient and makes it look
    like we are billing them out for multiple codes when we can't correct
    errors after month close.

    *Uxbridge Dental Center*


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  • Reynolds Christine commented
    28 Sep 12:22pm

    Yes this would save on a lot of white out :)

  • Kym Towns commented
    28 Sep 10:52am

    Yes, Please! This is such a hassle to try to do now!

  • Guest commented
    21 Sep 06:31pm

    Cant believe this has been in the que since 2019, and hasn't been implemented yet!!!! Please get this ball rolling!

  • Guest commented
    26 Jul 02:27pm

    Yes, and please keep original insurance plans available

  • Cherie LaMoreux commented
    10 Jul 04:59pm

    Yes! Eaglesoft did have this capablility. It was awesome. Please, please PLEASE add.

  • Guest commented
    4 May 02:29pm


  • Guest commented
    16 Oct, 2022 10:06pm

    YESSSS please implement. If I remember correctly Eagle Soft has the ability to do this or used to but it would be nice for Dentrix to have this feature.

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  • Maggie England commented
    24 Aug, 2022 06:22pm

    PLEASE IMPLEMENT!!! Open Dental is so much more user friendly with anything regarding tx plan, ledger, & ins. You simply highlight the proc. codes you want to send and as long as there is an ins plan attached that you haven't previously sent these exact procedures on (same date of service), you are allowed to make and send a claim. You are also able to resubmit multiple times to one ins plan as long as it's not already received. Save yourselves the trouble and hire someone from Open Dental :)

  • Chase Elliott commented
    23 Aug, 2022 10:09pm

    You can do this already as long as the claim is open resubmit button!

  • Guest commented
    24 Feb, 2022 02:26pm

    This is a WONDERFUL idea!! Would save a tremendous amount of admin time!

  • Guest commented
    14 Jun, 2021 05:31pm

    "I have to generate a new claim and print then white out and write in new date. Annoying and tedious." agree

  • Karen Ward commented
    28 May, 2021 02:34pm

    I can't emphasize enough how helpful this would be!

  • Guest commented
    7 Apr, 2021 03:35pm

    I have to generate a new claim and print then white out and write in new date. Annoying and tedious.

  • Unknown Unknown commented
    24 Feb, 2021 02:57pm

    Run into this at times and hard to change once it goes into history

  • Cheryl Bresnahan commented
    24 Dec, 2020 06:03pm

    Be able to generate a list of patients who have both PERIO and PROPHY in their continuing care so that we can hone in on just those patients to correct their continuing care so the recare cards print off correctly.

  • Kristi Cook commented
    6 Aug, 2020 06:34pm

    running into this all the time with ins changes or trying to bill medical after dental paid

  • Guest commented
    2 Jun, 2020 10:26pm

    I have run into this issue so many time and it makes fixing aging claims so incredibly difficult. I agree with Rose Geisler

  • Guest commented
    19 Feb, 2020 02:54pm

    currently if a patient does not inform us that their insurance has changed, & we bill the old ins, it will get denied & we will enter the $0 pymt which will close the claim. if they then inform us of their new ins, we need to delete the pymt & copy the status notes to clipboard. then we delete the claim & create a new claim for the current ins. then we paste the old status notes into the new claim. however, the original $0 pymt is no longer showing in their ledger, & aside from the copied status notes, there is no evidence that a previous ins was billed for that date of service. this process is not necessarily difficult, however it is poor record-keeping.

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