Dentrix Ideas

A detailed billing statement - making it easy for patients to understand why the owe "x-amount" - is a must!! The lack of information provided on the current statements prevents them from paying until they "get around" to calling our office for an explanation (which typically takes 3-4 statements in the mail/1 per month) which absolutely too long! Especially when the issue can be corrected by our office being able to provide statements that clearly explain what was billed, what was paid by both the insurance and patient for each service rendered & any reasons for treatment being denied.

Yes would love a way to individualize the balance forward date so the patient's know what they were being billed instead of just balance forward and the balance. 

yes - we allocate credit balances for internal reasons (multiple provider office) and it shows up on billing which confuses the patient. would like to be able to omit those from the patient.

We would love to be able to utilize our office logo on all of the dentrix forms.

Dr would like to have the statements print out in a more user friendly manner. They should include what the patient had done, what was paid by the patient, what the insurance paid, and, finally what the patient owes.He would like this to be all in an understandble format.

good idea

We would love to be able to write a simple note at the bottom of our walkout statement. I understand that you are able to write something, but it would be nice to have the option to keep it for each and every patient. It doesn't make sense that we are unable to customize our walk-out statments...

Allow to bill individual patients not the entire family. Some of the family members have outstanding claims and the numbers get messed up. Please change ASAP. Thanks.

We would love to be able to utilize our office logo on all of the dentrix forms

Is it also possible to add the family balance to the top portion of the statement so if they tear it off and throw away the other portion, they atleast know their balance.

Having used Dentrix since 1996 I can safely say the format of billing statements (even though there are "16" different options) leaves much to be desired. Dentrix statements are confusing to the patient. Such an integral part of a practice should not be ignored for 15 years.

I agree

Please look into this!!!!!!!!!! Customizing the statements would be so helpful and elimate so much confusion!!!!!

It would be great if instead of a 'date to start history from' for statements, that I be able to request that it start at the last point that the account balance was zero.

When a provider recommendation is printed on a billing statement, it prints across all the lines in a small font (about 8). This makes it very difficult for the patient to read. What we have been doing is playing with the number of spaced between lines of the text but this is time consuming and still prints in a small font. We would also like to be able to bold the text. ALSO, we are a non- assignment office and it always prints out the insurance payment (of $0.00). This is the greatest item of confusion with our families as they read this as the insurance re-imbursing them $0.00. We would love to take that off. FURTHERMORE, we also use the ledger to keep track of when we are running behind. We have a code for 15 min, 30 min, etc. We DO NOT want these to print out for our patients to see but still want to be able to run a report to see how frequently this is happening and according to the Dentrix tech support, there is no other way to do this.

credits/balance/etc....

I would love to use a "go back" ability of last zero balance VS only a date when I do my montly billing in bulk. working with multiple statments and going back only 30 days will not show all the details necessary for all patients especially if there is multiple family members visits or delay in insurance payments.

Kristen, I believe what you describe can already be done. Open the Billing Statement options (Office Manager | Reports | Billing) Check these options: Print Agreed Payment Exclude Outstanding to Insurance Save as Default The ‘save as default’ option will apply only to this computer, so repeat these steps on any computers where you might print a statement from.

We have been using statement type DLSTM 2 for years and it is our preferred template, however my computer recently had some adjustments made to it (not to Dentrix) and our statements that now print are DLSTM 10 and they are horrible. How can I get the original one back?

Karen M., it would seem that your saved billing statement options have been lost or changed. According to KB Article # 24748, you need to open Office Manager | Reports | Billing, and check these options: - Print Dental Insurance Estimate - Print Agreed Payment - Print Account Aging - Allow Credit Card Payment Check Save as Default, and choose OK.