Customize billing statements
Allow the practice to customize billing statements. For example: option to omit the patient chart number; include or hide certain transaction types; change any of the wording (e.g. Balance Forward, Finance Charge); add any wording; change size of any section; change any of the text color so it stands out more; change fonts; etc.
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Jul 9, 2019
Admin response
A detailed billing statement - making it easy for patients to understand why the owe "x-amount" - is a must!! The lack of information provided on the current statements prevents them from paying until they "get around" to calling our office for an explanation (which typically takes 3-4 statements in the mail/1 per month) which absolutely too long! Especially when the issue can be corrected by our office being able to provide statements that clearly explain what was billed, what was paid by both the insurance and patient for each service rendered & any reasons for treatment being denied.
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Yes would love a way to individualize the balance forward date so the patient's know what they were being billed instead of just balance forward and the balance.
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