Dentrix Ideas

Allow patient's to update their portal password

We have had multiple patient's complain that they are not able to update/change their own password within the online portal. They feel it is a breech of Hipaa and their security in not being able to update that personal information themselves.

  • Guest
  • Oct 8 2020
  • Needs review
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  • Holly Martin commented
    25 May, 2021 02:41pm

    Agreed. I feel it is wrong to show us their passwords without their (the patient's) knowledge of us knowing their passwords. Passwords are private. To allow us to access them, without telling the patients we can see it, is not right.

  • Marg commented
    19 Mar, 2021 04:19pm

    The training on the portal does not give transparency to all of the issues with the portal being a successful tool/ aid.

    Such a shame, because the beauty of the integration into dentrix is being distracted by a poorly designed portal experience.