Dentrix Ideas

3 Vote

Switch credit card processor from World Pay to another company

Ever since changing our credit card processor from eProcessing to World Pay because of the online payment ability of our patients, we have been very dissatisfied with World Pay's customer service. Even our accountant has told us that their stateme...

Created 14 Aug 20:58 by Cindy Wells

Revenue Cycle Management (Dentrix Pay, QuickBill)

0 Needs review
3 Vote

Communication Regarding Outages

For the second time in less than a month, eSync has had an outage that results in the inability to confirm insurance eligibility or to send eClaims. It would be helpful to receive a text or email to let practices know when such outages occur so th...

Created 03 Jul 13:01 by Guest

eClaims

1 Needs review
4 Vote

In Dentrix Pay/Quick Bill , extend the length of time for online payments before it expires

No description provided

Created 06 Jan 14:20 by Guest

Revenue Cycle Management (Dentrix Pay, QuickBill)

0 Needs review
6 Vote

physically put NEA# on claim in box #35 remarks section so it can be referenced any time

when attaching any electronic info, an NEA# is generated but not documented anywhere on the physical claim. Often we need to give that # to insurance companies to find documentation but the only way to get that # is to call e-services which is tim...

Created 12 Aug 17:48 by Guest

eClaims

0 Already exists
5 Vote

Unlock QuickBill Payment Date

When we post a payment received through the QuickBill process, the payment date is currently the date the WebSync found and posted the payment. It makes more sense for the payment to be reflecting the date of deposit, so that the Built-in "Deposit...

Created 13 Jan 15:27 by Guest

Revenue Cycle Management (Dentrix Pay, QuickBill)

0
5 Vote

How to know what's pending batched if the batch processor reports were deleted

We are finding several items batched for billing but were never sent. We are just stumbling across item while look for other times in ledger. Need report that tells me what's been batched but not sent. If not listed in batch processor due to list ...

Created 28 Jul 17:32 by Guest

eClaims

0
1 Vote

Bulk Insurance Payment Credit Card Receipt is not easy to find. Should be able to directly print receipt upon processing payment.

No description provided

Created 20 Mar 21:22 by Guest

Revenue Cycle Management (Dentrix Pay, QuickBill)

0 Needs review
3 Vote

Need to add tooth number and quadrant to claims

I am running into a problem with multiple insurance companies when filing claims for procedures that require a tooth number like, D4342, D4211, D4261 and also the new frenectomy code D7961. I will send the claim with a tooth number and it get’s re...

Created 05 Oct 17:15 by Guest

eClaims

0 Needs review
4 Vote

GET RID OF WORLD PAY

DENTRIX, GET RID OF WORLD PAY

Created 02 Dec 22:21 by Jerri Haack

Revenue Cycle Management (Dentrix Pay, QuickBill)

0
3 Vote

World Pay Must Go

World Pay is horrible. They have made business with credit cards very difficult. If you need anything over 30 days from original transaction, you are forced to contact the support center. This is extremely time consuming and then getting them to a...

Created 30 Nov 21:05 by Jerri Haack

Revenue Cycle Management (Dentrix Pay, QuickBill)

0