Patient Relationship Management - Communications

[Patient Engage] We would like New Patients (NP) in the schedule to be told an earlier time for Paperwork.

DentrixHub competitors have a feature that sends a text reminders of upcoming appointments to the patients; it will identify the New Patients (NP-) and they would get a text reminder to arrive 15 minutes prior to their appointment for paperwork.

Created 21 Mar 11:05pm by Kirk DentrixUserfor13years

Appointment Reminders

0 Needs review

2 Vote

Very frustrating. Two Way Text & to start a conversation should be combined. Having 2 is a waste of time. They don't always work.

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Created 2 Mar 02:28pm by Nancy K

Patient Engage Live & Mobile

0 Needs review

3 Vote

Need more area to type in messages for communication

When creating our messages to patients via text there is not enough room to type the whole message. Needs more characters

Created 28 Feb 06:47pm by Guest

Appointment Reminders

0 Needs review

7 Vote

new Patient Engage needs to send 1 group text to confirm ALL family member names that day, not just one name

URGENT REQUEST!! The new Patient Engage text confirmations need to be formatted to send 1 text for family appointments and that 1 text needs to list ALL family members that day. For example, mom needs to get one text saying "Reply C to confirm Sal...

Created 21 Feb 03:47pm by Guest

Appointment Reminders

3 Needs review

3 Vote

Patient Engage Live Automated Confirmation

Request to have system text an automated confirmation back to patient once they confirm their appointment. "Thank you for confirming your appointment for (date/time). We look forward to seeing you soon..."

Created 20 Feb 11:47pm by Guest

Patient Engage Live & Mobile

0 Needs review

7 Vote

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed

This needs to be corrected ASAP!!!!!! I am absolutely flabbergasted that this happening. The old Communications Manager would send 1 text for family multi-appointments. The new Patient Engage sends 1 text per patient so multi-appointments max out ...

Created 16 Feb 07:51pm by Guest

Appointment Reminders

1 Needs review

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[Patient Engage] We would like New Patients (NP) in the schedule to be told an earlier time for Paperwork.

Better timing on automated phone messages

Allowing for text communication between providers and patients through Dentrix

Patient Engage please eliminate of text limitations

Sync patient phone number and email in Dentrix Hub after making patient active

Very frustrating. Two Way Text & to start a conversation should be combined. Having 2 is a waste of time. They don't always work.

Need more area to type in messages for communication

new Patient Engage needs to send 1 group text to confirm ALL family member names that day, not just one name

Patient Engage Live Automated Confirmation

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed

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Identify yourself with your email address

[Patient Engage] We would like New Patients (NP) in the schedule to be told an earlier time for Paperwork.

Better timing on automated phone messages

Allowing for text communication between providers and patients through Dentrix

Patient Engage please eliminate of text limitations

Sync patient phone number and email in Dentrix Hub after making patient active

Very frustrating. Two Way Text & to start a conversation should be combined. Having 2 is a waste of time. They don't always work.

Need more area to type in messages for communication

new Patient Engage needs to send 1 group text to confirm ALL family member names that day, not just one name

Patient Engage Live Automated Confirmation

new Patient Engage needs to group family text confirmations into 1 text otherwise the text limit is exceeded and not all family members that day get correctly confirmed