Dentrix Ideas

22 Vote

Automatically downgrade insurance coverage (e.g. composite to amalgam)

It is very time consuming to downgrade each treatment plan option that is not covered by insurance— for example, if patients have a cavity on their back molar teeth, we have to offer both the amalgam and composite as options— however, we must manu...

Created 11 Apr 22:21 by Ashley Watkins

Insurance

3 Future consideration
20 Vote

Non-duplication box for secondary insurance

It would be nice to have a non-duplication box that can be selected in the insurance coverage table. That way the computer will know not to generate payment from secondary if primary is estimated to pay the amount secondary would. There is no good...

Created 14 Oct 16:32 by Guest

Insurance

0 Future consideration
3 Vote

Add 'red e' to Claims Manager

We would look to see the 'red e' available in the claims manager when a claim is selected. This would give the ability to show everything that's happened to the claim - received by ins, accepted, paid, attachment ID, etc.

Created 15 Feb 21:04 by Shelley Tegenkamp

Claims Manager

0 Needs review
9 Vote

Add EOB pdf to individual claims

Would be nice to upload PDF of each insurance EOB to coordinating claim. Makes more direct and less places to open like "Document Center". This would also be fantastic for pre-auths and having auxiliary staff use this! Better staff communication, ...

Created 26 Jul 15:58 by Louise James

Claims

0 Needs review
6 Vote

Options to print an already existing attachment from claim information

It would be amazing if within where we attach documents, xrays, perio charts, and Primary EOB's we could have the option to print those. Sometimes if we get a claim back that has to be printed and mailed for various reasons or an insurance company...

Created 03 May 16:27 by Guest

Claims

1 Needs review
6 Vote

Remarks for unusual services

We have noticed that in the remarks for unusual services that you can type as many characters as you want but when the claim is printed that it cuts off the remarks at a significantly limited amount of characters. Shouldn't the program automatical...

Created 03 May 16:21 by Guest

Claims

0 Needs review
1 Vote

To be able to choose who the insurance pays

We are out of network with all insurance and would like the insurance to pay the patient instead of always coming to us.

Created 21 Aug 18:47 by Guest

Insurance

0 Needs review
7 Vote

FIX ISSUES FOR ATTACHEMENT PERIO CHARTING TO INS. CLAIM

we pay alot of money for all the benefits of having dentrix , yet we have some many issues.

Created 11 Jan 20:18 by Guest

Claims

1 Needs review
1 Vote

DROP DENTALXCHANGE

THIS CHANGE HAS MADE SENDING OUT CLAIMS & PREDETERMINATIONS EXTREMELY TIMECONSUMING & COSTLY FOR OUR OFFICE. THE DELAY IN CLAIMS PROCESSING IS RIDICULOUS AND THEIR REJECTION REASONS ARE EVEN MORE RIDICULOUS! GET A DIFFERENT CLEARING HOUSE ...

Created 19 Aug 15:24 by Guest

Claims

0 Needs review
4 Vote

diag/prev not counting towards max option

More and more insurance companies are making diag/prev not count towards maximum (instead of just raising max). We need to be able to start marking those categories that they don't count towards max so that when figuring coverage, it calculates mo...

Created 27 Oct 13:42 by Guest

Dental Insurance Benefits and Coverage

0 Needs review