Dentrix Ideas

Duplex Scanning on a Brothers ADS-3300W Scanner

  • Guest
  • Feb 15 2023
  • Needs review
  • Attach files
  • Heather Sheeran commented
    1 Mar 06:24pm

    After trying for days and hours on the phone with IT and Dentrix I have found that this is a Dentrix issue. The newer scanners (like the ADS-3300W) are not working well with Dentrix. Something about Dentrix not updating their system and therefore not being compatible with the newer TWAIN drivers in the scanners. TWAIN driver is what is needed to scan duplex, ID cards w/o a background, etc...

  • Guest commented
    16 Feb 06:40pm

    You should be able to Duplex Scann with the Brothers ADS-3300W scanner, it might be a twain instilation issue. I was able to Duplex Scan into doc center with out issue. Have you tried Unistalling and reinstalling the twain?