PLEASE UPDATE AND COMBINE ALL FEATURES TO ONE!! We recently switched over from Weave to P.E and pretty disappointment with this new feature. I think if Dentrix can up their game and update to one it would be perfect. With weave we were able to do it all through the desktop app and mobile app, the only time I logged in to online portal was to send a marketing ad or check on other reports.
features we used in one was:
USE Same office phone number for texting and call recording
Does not limit in length of texting
Group Chat
recognize business days so sends correct appointment reminders
can create text templates through the texting area
Can create our own recare/ reminder templates and our own wording
view Call log and call directly
call forwarding
Separate tabs for ALL text and Unread text
Separate tabs for ALL Calls/ Voicemails and Missed Calls
listen to call recordings on the app
call directly from app on all calls
can text all numbers even inactive patients
check reports on the app
change office hours/ change voicemails
able to view the actual appointment view on the mobile app
can view patients photo that is connected on dentrix
create follow up text for future dates.
I'm sure I'm missing some but I would love for Dentrix just to create one app for it all and not have to log on to the dentrix hub or go to connect and make the mobile app look more like the desktop app and be able to view appointment book.
C V
I think Dx rolled this out way too soon. The whole thing is crap. Very amateur high-school level set up. Dealing with goto connect for phones has been horrible. We have to call them just to get the phones forwarded when internet is down. I see there's a way to do it on the app, but instructions are unclear and who's going to spend hours figuring this nonsense out, website is glitchy, and the gotoconnect site is very "back end", a MUCH better UI is needed. Patient engage intermittently doesn't open. No easy way to track phone calls, who made them, hard to get to the recordings. Happy for the cost savings switching from weave, but very much so regretting the decision for my front office.
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Agree! The patient engage hub is TERRIBLE! Every day there's an issue. The messaging system has sent out several incorrect appt information.
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I wish I had read this before we decided to move from Weave to Patient Engage. Aside from the good features of PE, we all have every SIGNLE issues that mentioned above (so I'm not gonna repeat them), If they would like to compete in the market they need to make all these changes as soon as possible. Also we're having issues with Patient Engage Live > Patient Search (Magnifier icon) being so slow, even though we're using powerful computers (Connecting through Ethernet) it is so slow.
I believe they can restore all of these problems (hopefully soon) as they are listening to their customer and have been supportive when we had any issues so far.
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lol. I thought I may have made this comment. It would also be a large one. We've been in phone hell for 2 months and now it's just a nightmare. No way are we able to use an app that takes up 1/4 of the screen and how many logins? Our phones still aren't working properly. Complete misrepresentation when we thought we were simplifying our office. Disaster.
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****PLEASE MAKE THE FOLLOWING UPDATES****
we recently switched from Weave to PT. Engage and are having a hard time with the following issues:
Display the schedule like appointment book manner like Weave versus just listing everyone line by line which is very difficult to follow and does not show the schedule format. We have three providers and this way its so hard for each provider to know their schedule on the mobile app.
Include conversation recording on our main line - currently the option is given to add another line where recording can occur which is unrealistic. With Weave, everything was done from our main phone line such as recording conversations, patient communication via text, etc. Weave never required a separate phone line for any of these.
Text messaging is still very confusing, our patients are receiving and sending texts to a number we've never used before, essentially a new number where for the past 10 years, they have always used our office main number for phone calls and texts.
We hope these changes can be made soon to avoid customers switching from pt Engage.
Thank you
Dr. Maggie Sharfae
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