Dentrix Ideas

Attach documents to lab cases in lab case manager

We recently upgraded from G7 to G7.1 and the feature to attach documents from the document center to a lab case is gone.  The button is still there but it pops up an error that there are no documents in the document center when there is something to attach.  It is convenient to be able to look at the attached lab slip while have the case manager open.  I contacted about the feature is not working and they "turned it off" for 7.1 and 7.2. 

  • Guest
  • Jul 31 2019
  • Future consideration
  • Apr 8, 2020

    Admin response

    Thank you for the information. we kindly request that for all concerns of program issues, please reach out to support and troubleshoot further 833-471-2273.

  • Attach files
  • Guest commented
    25 Sep, 2019 08:05pm

    I occasionally still try to attach the lab slip from the Doc Center to the case and typically it still does not work.  On one patient a window opened but it asks to "Select Claim Attachment" but then no lab cases are listed.