Dentrix Ideas

More note text for billing statements

Increase the character number limit for the billing statement note text (for all billing statements and for individual account billing statement note) and allow the longer note to be printed on the billing statement. [152527]
  • Guest
  • Jul 9 2019
  • Likely to Implement
  • Jul 9, 2019

    Admin response

    Your request has been received, thanks
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  • Mary Kane commented
    31 May 12:45pm

    I have been asking this to be implemented for over 15 years!. Hopefully it does get implemented before I retire.


  • Guest commented
    25 Apr 04:59pm

    Still waiting for this to be implemented. Without more space, we are required to abbreviate, which can cause more questions. This seems like a simple enough request that can have a very real impact on the patient's understand and possibly prevent confusion and unnecessary calling of the office.

  • Michele commented
    8 Feb, 2021 02:56pm

    More characters would be very helpful!

  • Jillian Donaldson commented
    8 Dec, 2020 03:40pm

    More characters are needed on the billing statement notes!

  • Guest commented
    8 Dec, 2020 03:07pm

    We need more characters for the billing statement notes!

  • Shannon Foltz commented
    7 Dec, 2020 10:50pm

    We need more characters in the Billing Statement Notes like the one in the office manager labeled as statement messages. The Billing Statement Note from the G note needs to be moved below the amount owed on the billing statement.

  • Guest commented
    7 Dec, 2020 10:21pm

    Please increase the character count for the statement message

  • Susan Krause commented
    7 Dec, 2020 10:10pm

    We need more space for making notes on the billing statements

  • Kim Mack commented
    7 Dec, 2020 10:06pm

    we need more comments in the statement message filed AND the office journal to default to FAMILY VIEW vs patient view.

  • Guest commented
    7 Dec, 2020 09:58pm

    We definitely need more characters for this. It would be better to have more room for individual statement notes verses statement messages. It's such a pain right now!

  • Guest commented
    2 Jun, 2020 10:32pm

    I would love to be able to explain on the billing statements where patients' balances are coming from. Unfortunately, there's hardly any space.

  • Guest commented
    18 Feb, 2020 05:02pm

    Yes please, I am always having to abbreviate them.

  • Guest commented
    9 Jul, 2019 04:56am
    To allow more characters in billing statement notes on individual statements.
  • Guest commented
    9 Jul, 2019 04:56am
    there already is a billing note under the guar note. There is a date under it and it will print that note until that date. I just wish it was a larger font.
  • Guest commented
    9 Jul, 2019 04:56am
    What we need for the billing statement notes is the ability to use more characters. I use notes to explain why they are being billed, but if I can't finish my sentence, it is frustrating. Not sure why Dentrix created the up & down arrows on the right of the box if they can never be used. Now that they upgraded, having statement notes to choose from, that really doesn't help when creating your own notes because you are still being limited by character amounts allowed. Please let us write more! Thanks!
  • Guest commented
    9 Jul, 2019 04:56am
    This is not an uncommon request - I'm interesting in your feedback regarding the implementation of the enhancement. How many characters should be allowed - what should happen if the billing note is verbose enough to extend into the itemized transactions on the statement?
  • Guest commented
    9 Jul, 2019 04:56am
    I don't think there should be a character limit. The font is small enough (& the perfect font size, don't change it!) to fit quite a bit from "DATE" through the end of the paper "CREDITS" However, at this moment, it pretty much ends after "DESCRIPTION". We don't want to write stories about why they are being billed. We just want to finish our sentences. Example: "Your insurance did not cover the fluoride treatment due to age limitations. Balance is the patient portion." This does not fit. It ends at "Balanc". I think that if a note is too long it would be up to the staff's discretion on how to edit it to fit on the billing statement. Thanks!
  • Guest commented
    9 Jul, 2019 04:56am
    I totally agree. You can fit quite a but more though if you go to Office manager - reports-billing, and put your note in there and then go back to the patients ledger and print the statement. Kind of a pain but workable until Dentrix upgrades
  • Guest commented
    9 Jul, 2019 04:56am
    We would love if we could fit at least 3 times more characters on the statement note. There is usually only room for 1 sentence, a couple would be nice. Also, larger font would be helpful, the note is not very noticeable. We usually have to highlight it so the patient actually sees it.
  • Guest commented
    9 Jul, 2019 04:56am
    Three lines would be great!
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