Broken Appointment Pull Down Menu in Appointment Book that Posts to the Office Journal
Dental offices need the ability to track the reasons a patient fails their scheduled appointments. The Appointment Book should have the option to require that a reason be selected in a drop down menu when any appointment is broken. i.e., illness, work, no show, transportation, etc. An answer should be required before Dentrix will allow the appointment to be broken and before the office personnel can proceed to the next step. The selected reason should post to the patient's Office Journal in addition to the entry "Broken Appointment". With this feature, the front desk can not only track all broken appointments and the reasons they were broken, but the dentist can utilize this valuable information to determine the quality of the relationship to the practice when making any decisions related to anything ranging from treatment to dismissal from the practice. *The "requirement" feature should be something that can be turned on or off by the practice administrator.